Customer Success Manager, Cardlytics
Bridg
Marketing analytics platforms for banking digital channels
Job no longer available
Marketing analytics platforms for banking digital channels
201-500 employees
Job no longer available
201-500 employees
Company mission
To make marketing more relevant and measurable.
Role
Who you are
- We are looking for a candidate who is proactive in learning and problem-solving, possesses a deep understanding of online brand development, data analytics, and customer acquisition, and excels in communication
- You are a self-motivated individual who takes ownership of day-to-day processes and client deliverables
- 4+ years of professional experience in a customer facing role (agency, pr, client-side, consulting or tech)
- Knowledge of digital marketing vernacular, including but not limited to 1PD/3PD, martech/adtech platforms, Customer Data Platforms (CDPs), Customer Data Warehouses (CDW/EDW), ROAS and Measurement
- Demonstration of qualitative and quantitative skills: Ability to think both big and small, listening and information retention, Establishing a rapport with ease, Framing and thinking quickly on your feet, ability to analyze data and illustrate a story in a concise manner
- Key competencies in computer skills (Microsoft Office, Google Workplace, Apple Software); Comfortable with slide building, spreadsheets, and project management software such as Smartsheet, JIRA, etc
Desirable
- 7+ years of professional experience in a customer facing role
- MBA or other relevant graduate degree a plus
- Media experience, whether on agency, ad tec or brand side
- Client-side Direct to Consumer (DTC) experience in the CPG/Retail spacd
- Demonstrated ability to tell a story using data- to extract insights from data, package them in a clear, easily understood format, and present them in plain English
- Able to remain composed in high-stress situations and manage crisis effectively, while preserving relationships
What the job involves
- The Bridg Customer Success team is searching for a Customer Success Manager to strengthen and foster successful partnerships with national restaurant, CPG, and retail brands
- In this role, you will oversee the client experience, focusing on client satisfaction, usage, retention, and organic revenue growth
- Your responsibilities will include executing innovative campaigns, analyzing customer behavior, managing day-to-day operations, prioritizing client requests, troubleshooting issues, and enhancing client performance
- Oversee client accounts, acting as the main contact for addressing both internal and external issues
- Execute Bridg's client engagement model to establish valuable relationships with clients, educate them, and ensure the success of our products
- Foster client adoption of Bridg technologies by providing guidance on best practices and effective product utilization
- Maintain a comprehensive understanding of our products, gather and relay client feedback for product enhancement, suggest process improvements, provide assistance to technical support, and deliver impactful presentations to clients
- Tackle a variety of complex challenges, utilizing analytical skills to find solutions. Collaborate with team members and communicate effectively across the organization, showcasing product acumen
- Reports to: VP, Customer Success
Our take
Data analytics and powerful computing networks are changing the way businesses behave, and uncovering new business models in the process. Cardlytics has carved out a lucrative niche pairing marketers with banks and credit card holders.
Cardlytics allows marketers to tap into all the data stored in credit card/banking data. It was set up when the founders realized that banks were sitting on a wealth of useful data.
The company's product helps customers get more relevant rewards, marketers receive more qualified leads and banks get more loyal customers. Cardlytics earns a fee for maintaining the platform.
The main challenge for Cardlytics in this data-sensitive era will be making sure that it addresses any privacy concerns. It uses anonymized data, which helps, but it needs to be especially careful as slip-ups could be very damaging to its credibility.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2017
$11.9m
LATE VC
Oct 2014
$70m
LATE VC
Total funding: $191.3m
Company benefits
- Compensation Plus: Invest in your future with competitive pay, company equity, 401k matching, and bonus plans
- Health & Wellness: Full medical, dental, and vision coverage. Plus fitness classes, yoga, and wellness opportunities
- Level Up: Grow your career with Cardlytics University, onsite courses, and mentorship programs
- Work/Life Balance: Enjoy fluid work schedules and a flexible vacation practice
- Great Locations: Headquartered in Atlanta at Ponce City Market, with additional offices in London, New York, Oakland, and Vizag
- Make a Difference: Shape our community through special interest groups, including Diversity & Inclusion, Women of Cardlytics, and Philanthropy
Company HQ
Old Fourth Ward, Atlanta, GA
Leadership
Lynne Laube
(Advisor)Previously served as the company's COO and took over as CEO in 2020 before transitioning into their current role in September 2022. Former COO and VP at Capital One.
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