Technical Support Engineer, Cloudflare
CDN/Developer Platform
+ Equity plan/Employee Stock Participation Plan
Web performance and security platform
Job no longer available
Web performance and security platform
1001+ employees
Job no longer available
+ Equity plan/Employee Stock Participation Plan
1001+ employees
Company mission
To help build a better Internet that is bold and ambitious.
Role
Who you are
- Minimum 3 years of experience in a technical support or customer engineering role, preferably supporting developer or platform products
- Strong understanding of internet and web protocols — including HTTP/HTTPS, DNS, TCP/IP, and TLS — and experience using diagnostic tools (e.g., curl, dig, wrangler, DevTools, HAR files, etc.) for troubleshooting and analysis
- Experience with observability and tracing tools for performance troubleshooting and incident analysis (e.g., Cloudflare Analytics, New Relic, Datadog, Grafana, or equivalent)
- Familiarity with AI-related services such as Workers AI, AI Gateway, or Vectorize, and a general understanding of how AI workloads (e.g., model or inference requests) differ from typical web or API traffic in terms of performance and resource usage
- Working knowledge of Terraform, Wrangler CLI, or similar automation tools
- Excellent verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences
Desirable
- Hands-on experience with Cloudflare products, especially Workers, R2, Images, Stream
What the job involves
- As a Technical Support Engineer (Developer Platform), you will serve as the technical point of contact for Cloudflare’s Developer and Media Platform products — including Workers, Durable Objects, D1, R2, Pages, KV, Images, and Stream
- You will focus on troubleshooting, diagnosing, and resolving technical issues while guiding customers on best practices for configuration, performance, and reliability. Your work ensures developers and businesses can effectively operate and scale their applications on Cloudflare’s edge network
- You will collaborate closely with Engineering, Product, and Developer Relations to surface bugs, share product feedback, and contribute to internal knowledge resources
- This position requires flexibility to support customers globally, including a 5-day schedule (Sunday–Thursday or Tuesday–Saturday) aligned with either Eastern Time (ET), Central Time (CT), or Pacific Time (PT) hours depending on business needs and occasional public holiday coverage
- Provide expert technical support for Cloudflare Developer Platform products: Workers, Durable Objects, D1, R2, Pages, KV, Images, and Stream
- Troubleshoot and resolve issues related to Cloudflare AI workloads (Workers AI, AI Gateway, Vectorize), including inference API errors, latency, and resource utilization
- Engage with customers through multiple support channels, including email, phone, chat, and customer calls/meetings
- Reproduce customer issues in test environments, isolate the root cause, and document clear steps to resolution
- Collaborate with Engineering teams on bug triage and product feedback, using internal JIRA and escalation processes
- Author and improve documentation, runbooks, and knowledge base articles to empower self-service for developers
- Contribute to internal training and mentor peers in areas like serverless computing, JavaScript runtime debugging, and edge storage architecture
- Maintain excellent communication and empathy when engaging with customers, from startup developers to enterprise engineering teams
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with over 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
And impressive third-quarter 2025 results show strong momentum, with revenue rising to $562 million from $430 million a year earlier. The company also raised its full-year guidance, underscoring confidence in continued growth. As demand for secure, cloud-based infrastructure keeps growing, Cloudflare's expanding platform and improving efficiency leave it well positioned to capture further gains in a rapidly growing market.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
- Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
- Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
- Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
- Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Co-Founder & Lead Engineer)Lee began their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(Co-Founder, President & Co-Chair)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(Co-Founder & CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare in 2009, where he has served as CEO ever since.
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