IT Helpdesk Technician, The Farmer's Dog
$70-75k
+ Equity Packages
5 days a week in office (Soho, NY)
Human-grade dog food delivery
Be an early applicant
Human-grade dog food delivery
501-1000 employees
Be an early applicant
$70-75k
+ Equity Packages
5 days a week in office (Soho, NY)
501-1000 employees
Company mission
To change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care.
Role
Who you are
- You have experience managing a ticket queue in a helpdesk system (such as Jira, Zendesk, or HappyFox) and consistently provide timely, well-written responses
- You have a strong foundation in troubleshooting common IT issues and maintaining clear, accurate documentation of incidents and resolutions
- You have experience managing and administering SaaS and cloud applications, including productivity tools like Google Workspace, communication platforms such as Slack and Zoom, and identity management technologies like Okta
- You have a foundational understanding of managed office Wi-Fi and networking infrastructure and are comfortable assisting with office network setups under supervision
- You have strong communication skills (both written and verbal), a passion for collaborating cross-functionally, and a commitment to delivering high-quality, customer-focused service
- You take ownership, are organized, have excellent problem-solving skills, and can prioritize tasks effectively with strong attention to detail
- You are familiar with both macOS and Windows operating systems
- You are excited to work 5 days a week in our dog-friendly office. You are also able to participate in on-call rotations for after-hours support
- You love dogs!
What the job involves
- Our IT group takes pride in representing ,interfacing and being embedded in the entire organization
- We’re looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure our technology runs seamlessly throughout the company, delivering meaningful and joyful experiences to our employees
- You’ll work closely with employees across the organization to troubleshoot and resolve daily technology issues
- This role is for someone with a passion for technology who is eager to learn, and continually seeks ways to improve the IT experience for their partners
- Serve as the face of the IT organization by responding to helpdesk tickets promptly with a customer-focused approach, ensuring employees receive the IT support they need to perform at their best
- Provide on-site support for our New York City office, as well as remote support for employees across the country, addressing both scheduled and unexpected IT needs
- Look for opportunities to improve IT support, processes, and tools to provide employees with a smoother and more enjoyable experience
- Assist in troubleshooting and resolving issues related to video conferencing, VoIP and telephony systems, network infrastructure, printers, and other common IT needs, escalating more complex problems to senior IT team members as necessary
- Collaborate cross-functionally to support employee onboarding and offboarding processes
- Assist in maintaining our portfolio of SaaS applications by processing software license requests and providing basic support for SSO-related issues under the guidance of senior IT members
- Set up, configure, and maintain laptops, printers, and other peripheral devices to ensure employees have the necessary tools to perform their work
- Provide live event support for company meetings, including setting up cameras, microphones, and running the meeting using Zoom Webinar software
Our take
Pet food production in the US is held to alarmingly low safety and quality standards despite being a $99 billion industry, which is hidden behind loose labeling and marketing regulations. When one of the founders of The Farmer's Dog realised that dog food was making his dog sick, they decided that dogs shouldn't be fed anything that wouldn't pass legal requirements for humans.
The Farmer’s Dog produces customised dog food packages that are sent as a regular subscription service. Recipes behind the dog food are personalised and are comprised of natural and high-quality ingredients, aiming to meet the dietary requirements of each individual dog. As the dog food is human-grade, the company even taste-tests its recipes on humans.
The startup sends millions of meals every month and boasts a continual subscription rate of almost 50%. It has raised $60 million in funding to date and is developing new pet food products and scaling to offer its subscription service outside of the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2021
$65m
SERIES D
Jan 2020
$54m
SERIES C
Total funding: $168.1m
Company benefits
- Dog-friendly offices
- Equity packages
- Healthcare, Dental, and Vision insurance
- 401k match
- 12-week paid parental leave
- Flexible PTO and work-from-home policy
- Discounted fresh dog food
- Your pet interrupting video calls and in-person meetings is now a feature, not a bug
Company HQ
South Village, New York, NY
Leadership
Jonathan Yoni Regev
(Co-Founder & CEO)Graduated in Business at Berkeley, UC, and then co-founded The Farmer's Dog in 2014, serving as CEO since.
Brett Podolsky
(Co-Founder)Graduated with a B.A. in Liberal Arts from Lynn University before co-founding The Farmer's Dog.
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