Senior Data Scientist, ServiceTitan
CA$137.9-184.5k
+ Annual bonus and equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
CA$137.9-184.5k
+ Annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- If you're a proactive problem-solver with a passion for staying at the forefront of data science and a knack for deploying impactful solutions, we want to hear from you
- Experience: 5+ years in a data science role with a proven track record of delivering impactful, production-grade solutions
- Core Technical Stack: Proficiency in SQL and Python , with deep expertise in the data science ecosystem (e.g., PyTorch, Transformers, scikit-learn, and XGBoost/LightGBM)
- Generative AI & Agents:
- Demonstrated experience with Generative AI concepts, including practical application in developing and testing GenAI solutions
- Experience building Agentic Workflows and implementing RAG architectures
- Any experience building and deploying MCPs is a bonus, but not required
- LLM Ops & Evaluation: Familiarity with MLOps best practices and deploying models into production. Expertise in LLM evaluation frameworks (e.g., RAGAS, DeepEval) and implementing guardrails for reliable customer-facing outputs
- Statistical Rigor: Strong foundation in statistics, including hypothesis testing, experimental design, and causal inference to ensure the reliability of analytical insights
- Cloud Infrastructure: Hands-on experience with cloud platforms, with a strong preference for Microsoft Azure (e.g., Azure AI Studio, Foundry)
- Soft Skills: Excellent communication skills to translate complex technical concepts into actionable insights , paired with a proactive and collaborative mindset
- Bonus Skills: Familiarity with coding in C# and .NET to better integrate with ServiceTitan’s core engineering environment
What the job involves
- ServiceTitan is looking for a Senior Data Scientist to join our team and play a pivotal role in optimizing our customer onboarding process
- You'll leverage your expertise in machine learning and generative AI to identify inefficiencies, develop innovative solutions, and ultimately enhance the speed and quality of our customer transitions
- You'll lead the design, development, and deployment of advanced machine learning and generative AI models aimed at improving the efficiency and effectiveness of customer onboarding
- Apply a strong understanding of machine learning fundamentals, various frameworks, and model selection to solve complex business problems
- Stay up-to-date with the latest advancements in data science and AI, actively exploring and integrating cutting-edge techniques into our solutions
- Utilize your robust statistical knowledge to inform model development, interpret results, and ensure the reliability of our analytical insights
- Demonstrate exceptional and creative problem-solving skills to tackle unique challenges within the ServiceTitan customer journey
- Design, implement, and rigorously test Generative AI and ML solutions, evaluating their performance and impact
- Strategically determine the most appropriate modeling approach (traditional ML vs. Generative AI) for specific problems, and effectively design tests to evaluate multiple approaches
- Collaborate closely with engineering and product teams to seamlessly deploy models into production environments, ensuring scalability and performance
- Leverage cloud computing services, preferably Azure, to build and maintain robust data science infrastructure and pipelines
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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