Product Analyst, Justworks
Benefits Platform
$97-106.7k
Business operations platform
Job no longer available
Business operations platform
1001+ employees
Job no longer available
$97-106.7k
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- Minimum of 2 years of professional experience, ideally in customer service
- Strong written and verbal communication skills with acute attention to detail
- An effective communicator, having worked with both business and technical teams at different levels
- An organized individual who demonstrates strong attention to detail while maintaining a queue of multiple projects across the discovery, development, and deployment phases of the SDLC
- A self-starter who is continually learning and developing
What the job involves
- This position is based out of the Justworks Labs office (Chelsea, Manhattan), where we focus on innovation and future horizons
- Assist in managing product backlog; work alongside Product Managers to ensure alignment of product features and stories, and prioritization
- Engage stakeholders to uncover critical business gaps and define intent, facilitating the discovery, scoping, and delivery process to deliver on key initiatives that drive desired business outcomes with a focus
- Monitor customer feedback and escalated issues through multiple support channels to discover, report on and escalate trends
- Synthesize business requirements to create clear and comprehensive functional user stories and acceptance criteria
- Anticipate rollout complexity and needs for feature launches, working with Program and Product management to develop rollout and training
- Identify and triage bugs, ensuring the correct level of response and timeline for addressing
- Perform other related duties as assigned
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's 2024 acquisition of the international employment-of-record (EOR) company Via is a promising sign of it's continued strength.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Directive)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
Salary benchmarks
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