Onboarding Implementation Specialist, Later
$70-76k
+ Stock options
Social media marketing scheduling platform
Be an early applicant
Social media marketing scheduling platform
1001+ employees
Be an early applicant
$70-76k
+ Stock options
1001+ employees
Company mission
To build the world’s first Social Revenue Platform.
Role
Who you are
- This role requires advanced communication skills, a strong technical understanding, and strategic project management expertise to drive customer satisfaction and retention
- Experience: 5+ years of experience in a similar role within a SaaS company or related field
- Leadership Skills: Demonstrated ability to lead projects, manage stakeholders, and mentor team members
- Customer-Focused: Exceptional interpersonal skills with a customer-first approach
- Project Management Skills: Ability to manage multiple projects and work cross-collaboratively while meeting deadlines and ensuring customer satisfaction
- Technical Aptitude: Familiarity with SaaS platforms and ability to translate technical concepts into non-technical language
- Communication: Advanced written and verbal communication skills, including experience delivering live training or presentations
- Problem-Solving: Exceptional analytical and problem-solving skills, with the ability to adapt to new products, strategies, and objectives
- Tools: High proficiency with CRM tools (e.g., Salesforce), project management software (e.g., Asana), and collaboration tools (e.g., Slack, Zoom)
- Familiarity with Influencer Marketing
- You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes
- Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results
- Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics
- Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support
- You share insights to help the team stay ahead and make informed decisions
- You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you
- You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration
What the job involves
- As an Onboarding Implementation Coordinator at Later, you will lead strategic onboarding and implementation initiatives, ensuring new clients see immediate value in utilizing Later to achieve their marketing goals
- Through the onboarding process, you will advise clients on best practices and strategies, provide tailored experiences that reflect and support customer goals, and play a critical role in setting the foundation for long-term success
- You will act as a liaison between customers and internal teams to achieve seamless transitions from sales to active, engaged users
- Lead customers through the end-to-end onboarding process, executing a value-driven experience
- Provide high-touch support to ensure customers achieve key milestones and realize the full potential of the product within the onboarding period
- Execute implementation processes to ensure customers receive platform access in a timely manner
- Manage timelines and drive process improvements to enhance the customer experience
- Utilize industry best practices to guide customers through launching and managing their first influencer marketing campaign
- Align campaigns to the customer’s goals, timelines, and key performance metrics to ensure success
- Tailor the onboarding experience to each customer, focusing on appropriate use cases and strategic adoption techniques to empower them with the knowledge to use the platform effectively and achieve their influencer marketing goals
- Work with the appropriate teams to address and resolve technical challenges during onboarding
- Drive collaboration with Sales, Account Managers, Customer Support, Marketing, and Product teams to ensure alignment on customer goals, optimize customer outcomes, and provide a smooth and timely handoff process
- Take the lead on creating and maintaining onboarding materials, resources, and best practices to streamline processes
- Proactively lead the improvement of enhancing onboarding and implementation workflows by leveraging feedback, analytics, and industry best practices
- Act as a customer advocate by gathering feedback from customers, communicating insights to internal teams, and working with our Product teams to advocate for and drive improvements
Our take
Platforms like Instagram, Pinterest, and TikTok have become indispensable for businesses of all sizes, shaping their marketing strategies and driving success. Later specializes in assisting customers in navigating these channels. Offering a visually oriented suite of tools, the marketing platform enables marketing managers to schedule, analyze, and track sales from their content effectively.
Focusing on small businesses, Later is doubling down on its strategy, aiming to provide additional products tailored for marketers at these enterprises while expanding its geographic reach. This expansion of product capabilities not only caters to the evolving needs of small businesses but also helps Later mitigate platform risk from social media companies mimicking its services. Partnerships with platforms like TikTok and Instagram, featuring post scheduling, analytics, and conversation tools, showcase Later's commitment to innovation and staying ahead in the competitive landscape.
In a significant development, Later recently merged with Mavrck to become one single brand under the name Later. The unified entity brings together its flagship products to drive traffic and revenue from platforms like Instagram and TikTok. This move aims to enhance user experience, drive engagement, and allow brands and creatives to achieve their social marketing and revenue goals effectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2015
$1.2m
SEED
Dec 2014
$1.3m
SEED
Total funding: $3.8m
Company benefits
- Flexible Paid Time Off
- Hybrid Work Environment
- Competitive Healthcare Benefits
- Stock Options
- Learning & Development Opportunities
Company HQ
Chinatown, Vancouver, BC
Leadership
Roger Patterson
(Co-Founder)Serial entrepreneur and Software Engineer, Roger has also co-founded Launch Academy, a non-profit grass-roots startup incubator, gaming company, Flock & Swarm Mobility and automated business intelligence company, Datacomb Data Services.
Ian Mackinn
(Co-Founder & CTO)Ian has had a hand in building enterprise-scale software products over a successful career at Google, SAP and Pulse Energy. Ian co-founded Placeling and was the Technical Lead at the mapping startup, Mapdash.
Cindy Chen
(Co-Founder)A design expert, Cindy has worked as Product Designer at Thinkific and as a Design Lead at Momentus Software.
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