IT Associate, Small Door
$58-65k
Plus equity
Members-only veterinary practice
Job no longer available
Members-only veterinary practice
101-200 employees
Job no longer available
$58-65k
Plus equity
101-200 employees
Company mission
To deliver superior veterinary care for pets while providing a personalized, modern, and convenient experience for pet parents.
Role
Who you are
- Small Door is looking for an IT enthusiast who takes pride in delivering outstanding support to end users, thrives on solving complex technical issues, and is passionate about staying updated with the latest technology trends
- Proficient in supporting both MacOS & Windows operating systems
- Practical experience with Google Workspace, Okta, Mosyle, Slack, and Notion, showcasing familiarity with popular workplace platforms
- Some experience with IT Helpdesk platforms.1+ years of experience in IT operations
- An exceptional communicator, with strong interpersonal skills to effectively assist end users with technical issues
- Strong at troubleshooting and problem-solving skills that translate into quick and efficient resolutions
What the job involves
- You will work closely with our product & technology team as well as our people operations team and field employees to ensure that we are providing strong experiences for all of Small Door
- Provide support to end-users, addressing both hardware and software issues to ensure seamless operations and minimal downtime
- Participate in the configuration of network, printers, and software systems for new branches prior to their opening, facilitating a smooth commencement of operations
- Work with People Operations to help lead and organize comprehensive IT Onboarding sessions for new hires, ensuring they are equipped with necessary systems knowledge for their roles
- Assist in the day-to-day operations of our IT networks, contributing to the efficient running of the business
- Work hand-in-hand with the IT Manager on various IT projects & initiatives, bringing your unique insights to the table
- Document technical issues, resolutions, and processes to foster knowledge sharing and future reference
- Collaborate with vendors to procure necessary equipment for new and existing employees as required, ensuring timely delivery and setup
- Coordinate hardware returns and repairs, ensuring equipment is operational and in top condition
Our take
In the US, many veterinary practitioners are overworked and underpaid, resulting in long waits for appointments, shorter visits and a general decrease in veterinary care. Small Door provides a membership model that pairs clients with vets to give pet owners access to 24/7 communication and priority services, ensuring their animals reach the care they need.
There are other companies that are aiming to reduce wait times and costs for sufficient veterinary care. However, Small Door has found its niche in the market by guaranteeing annual examination and priority access to specialists that are trained to deal with specific animals.
While Small Door has launched physical veterinary services, its primary focus remains on connecting clients with the right experts. The company emphasizes that this approach helps it stay true to its mission, as it makes moves to strengthen its executive team and embark on a new phase of growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2025
$35m
LATE VC
Dec 2022
$40m
SERIES B
Total funding: $101.5m
Company benefits
- 401(K) with match
- Generous paid time off
- Separate time off and budget allocation for Continuing Education
- Deeply discounted pet care at Small Door to help you take care of your furry family members.
- A state-of-the-art hospital with plenty of natural light and technology that makes your life easier
- A positive and collaborative work environment and true work-life balance
- Environment of mentorship and continuous learning
- Opportunities for career growth and advancement
Company HQ
NoMad, New York, NY
Leadership
Florent Peyre
(Co-Founder & CEO)Joined Ernst & Young as a Senior Team Lead in 2000. Was an Internal Consultant at Lagardere SCA. Moved to Hachette Filipacchi Media, eventually being promoted to VP of Emerging Platforms. Was hired by Gilt as VP of Business Development & Strategy, and then co-founded two startups, CasaHop and Placemeter, in 2012.
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