IT Support Engineer, Muon Space
$106-120k
+ equity
5 days a week in office (San Jose, CA)
End-to-end space systems provider
Be an early applicant
End-to-end space systems provider
201-500 employees
Be an early applicant
$106-120k
+ equity
5 days a week in office (San Jose, CA)
201-500 employees
Company mission
To make Earth Intelligence accessible to help protect our planet's people, climate and ecosystem.
Role
Who you are
- The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping systems running smoothly
- 2+ years of experience in an IT support, help desk, or systems administration role
- Hands-on experience with Okta or a similar identity provider (user lifecycle, SSO, MFA)
- Working knowledge of Google Workspace administration (user management, groups, security settings)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)
- Experience setting up and supporting macOS and Windows endpoints in a corporate environment
- Strong troubleshooting methodology and ability to prioritize competing requests
- Excellent communication skills — able to explain technical issues clearly to non-technical users
- Able to work with minimal supervision, be proactive and reliable
- This position requires access to export controlled information
- We encourage you to apply, even if you don't check all the boxes
Desirable
- Experience with MDM solutions (WorkSpaceOne, Jamf, Kandji, or Intune)
- Familiarity with scripting or automation (Bash, Python, or PowerShell) for IT workflows
- Exposure to cloud infrastructure (AWS) or infrastructure-as-code tools
What the job involves
- Muon seeks an IT Support Engineer to join our IT team
- This role is the front line of internal IT support — you'll be the person our team turns to when they need help getting set up, staying connected, and staying productive
- Serve as the primary point of contact for daily help desk requests, triaging and resolving hardware, software, and connectivity issues for all employees
- Set up, configure, and deploy new user workstations (macOS, Windows, Linux), including standard software, security tooling, and peripheral equipment
- Administer Okta for user provisioning, deprovisioning, MFA enrollment, application assignments, and group management
- Manage Google Workspace accounts, groups, shared drives, and organizational unit policies
- Troubleshoot network connectivity issues including Wi-Fi, VPN, DNS, and DHCP across office and remote environments
- Maintain IT asset inventory, track hardware lifecycle, and coordinate equipment procurement and disposal
- Create and maintain internal IT documentation including onboarding guides, troubleshooting runbooks, and knowledge base articles
- Support conference room A/V equipment and video conferencing systems
- Collaborate with the Security Engineering team on endpoint security, patch management, and access control policies
Our take
Developing and operating satellites represents a significant challenge. Many organizations need accurate, space-based data but lack the resources or expertise to build their own spacecraft or manage the necessary ground systems and data processing.
To tackle this issue, Muon Space provides a service called Muon Halo. This allows customers to access satellite data without having to handle the technical details of satellite construction or operation. Muon offers end-to-end solutions, including building and launching satellites, managing operations, and processing collected data.
Muon has contracts with major customers like the US Air Force and US Space Force. It is supported by considerable funding that is being invested into scaling operations across satellite production, the deployment of its automated constellation operations platform, and expansion of its global ground station network.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jun 2025
$44.5m
SERIES B
Aug 2024
$56.7m
SERIES B
Total funding: $146.2m
Company benefits
- 100% health, dental, and vision coverage for employees; 50% coverage for dependents (Concierge Medical offered through One Medical where available)
- Parental leave for primary and secondary caregivers
- Generous time off policy
- 401(k) plan through Betterment and equity management through Carta
- Fully stocked kitchen at our HQ and we cater lunch 3 days per week
- Dog-friendly office
Company HQ
Mountain View, CA
Leadership
Pascal Stang
(CTO & Co-founder)Previously a Director of the Autonomous Vehicle Division at Lyft. Prior to that, they were a Flight Vehicle Area Tech Lead at Google and a Satellite Systems Architect at Terra Bella.
Dan McCleese
(Chief Scientist & Co-founder)Previously worked at NASA for over 23 years in a number of roles including Mars Climate Sounder/MRO, Principal Investigator and Chief Scientist. They also worked at Calltech as a Climate Modelling Alliance Project Manager.
Paul Day
(VP of Spacecraft Production & Co-founder)Previously the CPO at Loft Orbital. They also worked as an Engineering Program Manager at Apple and as a Technical Program Manager at Google.
Reuben Rohrschneider
(Chief Mission Architect & Co-founder)Graduated from the Georgia Institute of Technology with a PhD in Aerospace, Aeronautical and Astronautical/Space Engineering. Previously worked at Ball Aerospace for over 14 years as a Mission Systems Engineer then Principal Mission Systems and Architect Engineer.
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