Customer Success Manager, Credo Health
$115-125k
+ $30,000 in potential variable comp
Automated medical record retrieval
Be an early applicant
Automated medical record retrieval
21-100 employees
Be an early applicant
$115-125k
+ $30,000 in potential variable comp
21-100 employees
Company mission
To give patients and providers the experience they want and deserve.
Role
Who you are
- Are you passionate about our mission to empower patients to live their healthiest lives? Do you want to join a dynamic and innovative team that is making a difference in the healthcare industry? If so, you might be the perfect fit for our Customer Success Manager position!
- To excel in this role, you will need to have a strong set of qualities that will enable you to think strategically and execute effectively to solve customer problems
- You will also need to have the flexibility to nimbly operate in a fast-paced, agile environment that is constantly evolving
- Bachelor's Degree
- You have 2-6 years experience in client facing role, preferably in healthcare, including:
- Collaborating and communicating with a wide range of clients, ideally in the B2B space
- Project managing complex initiatives with customers and colleagues
- You have the ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
- You are able to work with and influence a diverse set of stakeholders
- You have the ability to effectively identify what’s important and effectively prioritize competing projects
- You have excellent time management, written and verbal communication skills
- You are passionate about our mission to improve healthcare through technology
- You are willing to travel 25% of the time to the West Coast to provide hands-on support. In the first few months, travel may exceed 25% of the time
What the job involves
- As a Customer Success Manager, you will have the opportunity to build irreplaceable relationships with customers
- At first, you'll primarily be responsible for our largest enterprise customer, ensuring we have a successful partnership through product support and relationship management
- Over time, this role will be responsible for managing a book of client business on a range of strategic projects, reporting on account performance, as well as supporting sales pilots
- Develop irreplaceable relationships with customers; retain and exceed customer expectations
- Engage stakeholders at Credo’s largest and most complex healthcare customers
- Understand how customers interact with Credo’s products and identify their needs, challenges and ideas
- Become a product and domain expert, and use that knowledge to make customers successful in their business
- Advocate for customer needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers
- Design, implement and document innovative strategies to drive customer engagement
- Deliver value-driven solutions; ensure that customers begin every interaction with Credo with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
- Lead the annual renewal process and targeted relationship-based upsell efforts for Credo’s latest products
Our take
Credo addresses the issue of incomplete patient records in healthcare, aiming to provide value-based care providers with a comprehensive and up-to-date clinical picture all the way from the initial patient visit.
Utilizing its PreDx platform, Credo integrates all digital and paper health records seamlessly. By offering summarized digital patient medical records, it allows healthcare staff to concentrate on patient care rather than admin, and also facilitates pre-encounter risk analysis. This in turn ensures a complete clinical understanding of each patient, ultimately leading to improved compliance, financial performance, and overall health outcomes.
Having recently closed a successful funding round, the company is positioned for significant expansion and innovation. The infusion of capital is expected to support the further development of Credo's solutions, enabling broader accessibility to healthcare providers and a more profound impact on patient care.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jan 2024
$5.3m
SEED
Mar 2022
$3m
SEED
Total funding: $8.3m
Company benefits
- Work remotely from your preferred location 99% of the time
- Offsite meetings each quarter, where we blend team bonding with focused planning
- Close-knit team, united by our mission to make a difference in healthcare
- Our Denver office is the ideal space for team collaboration and efficient work when you need it
Company HQ
Civic Center, Denver, CO
Leadership
Carm Huntress
(CEO)Currently a Strategic Advisor at Raxia, Health Universe, and RxRevu. Previously co-founded Cardvio and served as the CTO at Reef Partners and Audiogon.
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