Senior IT Support Specialist, Ramp
$113.4-155.9k
+ Equity
More information about location
5 days a week in office
Corporate cards and finance automation
Open for applications
Corporate cards and finance automation
501-1000 employees
Open for applications
$113.4-155.9k
+ Equity
More information about location
5 days a week in office
501-1000 employees
Company mission
To help finance teams build healthier businesses.
Role
Who you are
- Minimum 3 years of technical experience in an enterprise size organization
- Strong knowledge in our core tech stack including Okta, Google Workspace, Slack, MDM, Notion, and various modern SaaS tools
- Experience working with SSO technology including SAML for secure authentication and access management
- Strong attention to detail and execution oriented
- Understanding of User Lifecycle Management, managing user/role access
- Experience with general networking knowledge
Desirable
- Experience in high growth startups
- Experience managing Meraki office networks
- Experience managing macOS/Windows
- Okta Certified Professional
What the job involves
- Ramp is looking for a Senior IT Support Specialist, based in New York, to join our IT Operations team
- This role will support all IT aspects in our NYC HQ, including onboarding, triaging support requests, assisting with AV conference rooms/Event Space, troubleshooting network issues, and managing our inventory
- Unblocking our users is an absolutely critical component of our IT team and we’re looking for someone who takes pride in running a smooth operation and in all the work to make it happen!
- Provide in-person support at our NYC HQ (located near Madison Sq Park) 5 days/week and remote support for our Miami/San Francisco office. (May require travel based on business needs)
- Serve as a point of escalation for the IT Operations team on SaaS-related issues and participate in an on-call rotation
- Take ownership of small and large projects, working with various internal/external teams to accomplish goals
- Create and update technical documentation and user facing documentation where applicable
- Be an advocate for our users, understand their challenges, and look to remove bottlenecks
- Maintain and enhance the WiFi and networking infrastructure across Ramp offices
- Conduct new hire IT orientations covering best practices and services used within Ramp
Our take
Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.
Founded in 2019 and coming out of stealth in 2020, the company has already reached a valuation of a whopping $8.1 billion in early 2022. Its clients include several big-name companies including fast-growth health tech startup Ro, Planned Parenthood, and Truebill. 90% of its customers have made the switch from legacy players such as Expensify and Concur, showing that Ramp provides real customer value.
The team that built Ramp is the same one that launched the automated price tracking company Paribus before selling it to Capital One. It is now focused on scoping out more M&A opportunities and boosting its headcount to support investing in its software and going into new verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$150m
SERIES D
Aug 2023
$300m
SERIES D
Total funding: $1.1bn
Company benefits
- Comprehensive medical, dental, and vision insurance
- One Medical Membership
- 401(k) including an employer match
- Unlimited PTO
- Parental leave
- Monthly wellness stipend
- WFH stipend
- Relocation support to move to NYC
- Pet Insurance
Company HQ
Ukrainian Village, New York, NY
Leadership
Eric Glyman
(CEO)Studied Economics at Harvard. Was a Trustee at Global China Connection for over 5 years, and then became a Financial Analyst working at Millstein & Co. Co-founded Paribus, which became Capital One.
Karim Atiyeh
(CTO)Studied Computer Science at Harvard, and became a Teaching Fellow. Worked in PowerPoint and Excel at Oliver Wyman. Became an Advisor at One Zero Capital. Founded and served as CTO to Paribus, later sold to Capital One.
Gene Lee
(Co-Founder)Studied at and became a Research Assistant at the University of Chicago. Was a Marketing Contractor at AdBlock and worked as a Software Engineer at BTCjam. Worked again as a Software Engineer at Paribus and then became Senior Engineering Manager at Capital One.
Salary benchmarks
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