Staff Engineer, Kaluza
Customer Care
£97.6-122k
+ Discretionary Bonus Scheme
More information about location
1+ day a week in office
Intelligent software platform powering the future of energy
Open for applications
Intelligent software platform powering the future of energy
501-1000 employees
Open for applications
£97.6-122k
+ Discretionary Bonus Scheme
More information about location
1+ day a week in office
501-1000 employees
Company mission
To help decarbonise the world.
Role
Who you are
- CCaaS & CRM Expert: Extensive experience architecting and scaling enterprise-level customer care platforms and CRM integrations in a cloud environment
- Strategic Architect: Proven ability to translate complex business requirements into scalable technical visions that align with long-term platform goals
- Technical Mentor: A track record of upskilling senior engineering talent and leading technical decision-making with confidence and clarity
- Distributed Systems Specialist: Deep understanding of modern architecture practices, particularly in managing high-volume, real-time data across distributed systems
- Collaborative Influencer: Strong ability to engage with both technical teams and senior business stakeholders to drive departmental impact
- We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you
Desirable
- Domain Mastery: Experience designing mission-critical support interfaces or data models specifically for the energy sector or highly regulated B2B2C industries
- Modern Engineering Champion: Success in embedding DevOps and CI/CD practices within care-focused engineering teams to accelerate delivery cycles
- Rapid Adaptation: The ability to quickly master new technologies and domains, adapting care solutions to evolving energy market needs
What the job involves
- Reporting To: Head of Engineering
- As a Staff Software Engineer in Customer Care, you will lead the technical strategy for our Contact Center as a Service (CCaaS) and support ecosystem. You will ensure our agents have high-performance, intelligent tools to deliver world-class service in a complex energy landscape
- Architect Care Ecosystems: Lead the high-level design and integration of our CCaaS platform (e.g., Salesforce, Amazon Connect, or Zendesk) with Kaluza’s core energy intelligence engines
- Drive Automation & AI: Strategize and oversee the implementation of intelligent routing, self-service automation, and AI-driven agent assistance to reduce friction for both customers and staff
- Orchestrate Complex Integrations: Own the technical roadmap for omni-channel delivery, ensuring seamless data flow between real-time communication channels and backend billing or grid systems
- Set Global Standards: Define and embed software standards for care-related APIs and event-driven architectures that support a global, multi-tenant SaaS environment
- Mentor & Upskill: Provide technical ownership and mentorship to senior engineers across the Care domain, fostering expertise in scalable, resilient support technologies
- Hands-off Leadership: Influence technical direction through audits and high-level design, while maintaining the ability to build proofs-of-concept for mission-critical care features
Our take
The energy landscape is one of the most dynamic and fast-evolving sectors in the world. More and more energy retailers are looking to move further toward digitisation and reap the benefits of modern technology in an increasingly connected world. But many are struggling with the transition, held back by legacy operating systems which slow them down, drain resources, and hamper innovation.
This is where Kaluza comes in. An ecosystem of platforms whose services range from energy billing to smart electric vehicle charging, Its real-time cloud platforms transform supplier operations, reducing the cost to serve and boosting customer engagement. Essentially, its platform is aimed at helping businesses streamline their operations, saving them time, effort, and money which can be better invested elsewhere.
Kaluza is riding the momentum of a growing desire for sustainable business and services. Its program relating to electric car charging, for example, will be able to capitalise on huge new demand in that sector - over 100,000 electric cars are already on the roads in the UK, and Bloomberg New Energy Finance has predicted that electric cars will account for over 50% of new global car sales by 2040. As the globe moves further towards sustainable use of energy in the coming years, Kaluza could be very well positioned to capitalise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (1 round)
Jun 2024
$100m
LATE VC
Total funding: $100m
Company benefits
- Progressive leave policies - including leave dedicated to the moments that matter to you the most
- Annual discretionary bonus
- Dedicated personal learning and home office budgets
- Flexible working — we trust you to work in a way that suits your lifestyle
- 26 days holiday
- Kaluza Share Scheme
Company HQ
Kensington, London, UK
Articles
Leadership
Melissa Gander
(CEO)Initially joined Kaluza as COO before becoming CEO in 2024. Previously worked at OVO Energy in a number of roles, including Managing Director of Smart Metering and Group COO. Prior to that, they worked at INEXUS as a Process and Performance Analyst and a Customer Manager.
People progressing
Joined as Senior Technical Product Manager in 2017, promoted after 2 years to Head of Product, promoted again in 2024 to their current position as Director of Product.
Joined Kaluza in 2020 as a Software Engineer, and in less than 2 years was promoted to Software Engineering Manager and again promoted in 2023 to Senior Software Engineer.
Diversity, Equity & Inclusion at Kaluza
- We are developing an dedicated Early Talent programme with a focus on underrepresented groups, offering different training opportunities within the business
- Our applicant tracking system, Greenhouse, also anonymously tracks the diversity of each candidate pipeline, so we can proactively take action when a pipeline needs to be more diverse
- We invest in tools, like Textio, and focused diversity job boards to help us reduce bias in our job postings and recruitment activity
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within Kaluza and the wider community
- Within Kaluza we have belonging communities set up, to offer support and forums for everybody
- We run monthly Inclusive Hiring Skills & Bias training that are open to all Kaluza employees
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