Enterprise Customer Success Manager, Sprig
$170-200k
OTE
+ Equity
More information about location
4 days a week in office
Research platform for UX teams
Open for applications
Research platform for UX teams
201-500 employees
Open for applications
$170-200k
OTE
+ Equity
More information about location
4 days a week in office
201-500 employees
Company mission
To help product managers, user researchers, and growth marketers uncover customer insights in real time so they can make informed product decisions, faster.
Role
Who you are
- 7+ years driving revenue growth through enterprise customer success, strategic consulting, and analytics, with deep experience managing Fortune 500 and global enterprise accounts
- Proven track record of owning high-value books of business, consistently delivering on retention, upsell, and cross-sell targets across multi-stakeholder enterprise relationships
- Strong program leadership and project execution skills, enabling scalable customer engagement models and revenue expansion through complex stakeholder alignment
- Expert in uncovering and activating expansion opportunities, from usage-based growth to multi-product adoption, driving both ACV and LTV uplift
- Executive presence and influence, with experience presenting business value and product strategy to C-suite and senior decision-makers across GTM, Product, and Finance functions
- Fluent in cross-functional collaboration, working hand-in-hand with Sales, Product, and Revenue Operations to translate customer insights into commercial outcomes
What the job involves
- Join Sprig as an Enterprise Customer Success Manager, where you’ll partner with some of the world’s leading enterprise companies to drive measurable impact and help customers achieve their business goals
- In this role, you’ll act as a strategic advisor to senior stakeholders, helping customers deeply understand their users, adopt Sprig across teams, and realize sustained value from our platform
- You will own the end-to-end customer lifecycle for a portfolio of high-value enterprise accounts, spanning onboarding, adoption, expansion, and renewal
- This role is highly cross-functional and requires close collaboration with Sale and Product teams to develop scalable success strategies that drive best-in-class Net Revenue Retention (NRR)
- As part of the Sprig Customer Success team, you’ll also help influence product direction by bringing enterprise customer feedback directly into our roadmap
- Own post-sale growth for enterprise customers, focusing on expansion through strategic success planning, multi-threading, and proactive commercial alignment
- Uncover and activate upsell/cross-sell opportunities by analyzing product usage, identifying adoption gaps, and mapping Sprig’s value to broader business objectives
- Drive executive engagement and cross-functional advocacy to ensure Sprig is seen as a strategic partner, not just a research tool
- Lead onboarding and enablement with an expansion lens, ensuring early value realization and adoption across multiple teams
- Partner with Sales to convert success into revenue, supporting proposal development, champion training, and QBRs that set the stage for growth
Our take
Designed to make product research and qualitative data analysis both faster and more thorough, Sprig is an AI-powered UX research platform. Its tools are trusted by teams of 1 to 10,000, included a whole host of innovative companies such as Square, Dropbox and Adobe.
Initially founded as "UserLeap", the company was conceived after a product manager found it difficult to obtain customer insights at a quick enough pace to influence development. What makes Sprig unique is that its research is continuous and in-the-moment, meaning product managers can see their customer insights at all times.
Sprig has backing from top investors like az16 and Accel, which has allowed it to accelerate its roadmap and invest in more integrations and partnerships. This puts the company in a great position moving forwards as it seeks to further grow its revenue and reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
115% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$38m
SERIES B
Dec 2020
$16m
SERIES A
Total funding: $58m
Company benefits
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- Additional Wellbeing Benefits
- Generous Paid Time Off
- Paid Parental Leave
- Hardware & Software
- Work from Home Equipment Stipend
- Professional Development Stipend
- Flexible Work Options
- Access to Sprig Offices
- Company Events
Company HQ
Financial District, San Francisco, CA
Leadership
Ryan Glasgow
(CEO & Founder)Ryan has deep experience scaling companies from early stage to successful exit having been a team member at Weebly (acquired by Square) and Vurb (acquired by Snapchat).
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