Global Community Manager, Electronic Arts

The Sims, 6 Months Contract

$89.2-141.8k

Salary is applicable California, Colorado, New York, Washington state and Jersey City, NJ only and is partially dependent on location

Senior level

Los Angeles

San Francisco Bay Area

Remote from US

Video game company

Job no longer available

Video game company

1001+ employees

B2CGamingEntertainmenteSportsMobileVirtual Reality

Job no longer available

$89.2-141.8k

Salary is applicable California, Colorado, New York, Washington state and Jersey City, NJ only and is partially dependent on location

Senior level

Los Angeles

San Francisco Bay Area

Remote from US

1001+ employees

B2CGamingEntertainmenteSportsMobileVirtual Reality

Company mission

To inspire the world to play, by creating games and experiences for the global player community that are a reflection of our diverse world.

Job

Company

Role

Who you are

5+ years of experience in Community Management or related field
Passion for gaming and an understanding of player motivations and needs
Written and verbal communication skills in English
Organizational and task management abilities
Imaginative yet focused thinking on goals while driving unique and thoughtful programs
Knowledge of EA’s The Sims titles and The Sims lore

What the job involves

This Community Manager will support titles in The Sims franchise, with a focus on The Sims 4
You will develop and implement a multi-channel community strategy while engaging with our passionate players day-to-day
The Community Manager also plays a role as a liaison between studio and player, providing context to player feedback and contributing to outward-facing communication
Global Community Managers have five or more years of experience in relevant fields
Reporting to the Senior Lead Community Manager
You support global community strategies to build lasting and welcoming communities for The Sims
You implement the community strategy daily with Senior Manager oversight
Collaborate with other teams across PR, Creator and Social to ensure achievement of tactics/campaign beats
Create community feedback/sentiment reports for Communications, Brand and Studio teams
Organize and moderate Community Councils to deliver audience-relevant feedback to Studio, Brand and Communications partners
You will work with the Senior Lead to develop community strategies
You will be responsible for daily operation of the community strategies with domestic and international partner teams
You will oversee the production of community programming with PR and social media teams, including developer livestreams, blogs and studio spotlight pieces
Forge relationships with territory leads to ensure execution of plans are consistent globally
Grow our community voice, developing a shared culture and identity and maintaining a tight dialogue between the studio, EA, and players
Use the Creator Network program to grow community engagement
Build close relationships within studio teams
Cultivate relationships with top influencers, and players within the community
Partner with Integrated Comms team, Studio, Marketing and Customer Experience to ensure consistent community messaging across the organization
Collaborate and share with other EA Community Managers on standards and innovations
Manage patch notes creation and publishing
Up-to-date Community reporting on fan feedback, game issues, or relationship challenges
Maintain a positive reputation at work and within the community

Our take

EA is a leading global game company, responsible for developing and publishing some of the biggest games of the last 20 years. Its publishing successes include giants like The Sims, Battlefield, and Mass Effect, while EA's titles, such as Fifa, Madden, and NBA Live, have also seen market-leading success.

A series of acquisitions in 2021 marked EA's push into mobile gaming, which has become the driving force behind the rapid growth of the global video gaming market, and has remained a clear focus for the company, despite the cancellation of its popular Apex Legends Mobile game. The company also expressed interest in NFTs and "play-to-earn" games, going so far as to label them "the future of the industry", but has since taken steps to distance itself from the idea, as it proved unpopular with gamers.

This combined model of publishing and development has allowed EA to put its name to a huge range of products, making the brand iconic in the gaming world. It has formed major partnerships with the likes of Disney, giving it full control of creating in-demand games, such as within the Star Wars franchise. In the upcoming years, the company plans to focus on games-as-a-service, as it embraces the evolution of the gaming world.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

6% employee growth in 12 months

Glassdoor (3.62)

Company

Funding (2 rounds)

Dec 1982

$2m

SERIES A

May 1982

$0.2m

SEED

Total funding: $2.2m

Company HQ

Redwood Shores, Redwood City, CA

Leadership

Andrew Wilson

(CEO, not founder)

Joined EA as Vice President and Executive Producer in 2000, and held various senior roles before being promoted to CEO.

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