Senior Manager for Commercial Operations, Expedia Group
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- 10+ years in Operations, Project Management, or related roles, including leadership experience
- Demonstrated success in leading change programs and driving organizational transformation
- Proven ability to translate business objectives into actionable project plans
- Exceptional written and verbal communication skills, with experience delivering strategies to diverse audiences
- Proven ability to lead successful teams through partnership, motivation, and innovative solutions
- Data-driven approach to measuring success and driving continuous improvement
- Goes beyond solving partners’ needs and issues
- Passionate about delivering delightful partner experiences
- Proficiency in tools and platforms (e.g., Salesforce, Tableau) with a track record of driving adoption and innovation
What the job involves
- As the Senior Manager for Commercial Operations, you will lead, develop, and coach a high-performing operations team to deliver commercial success and operational efficiency
- This will involve ensuring timely project delivery, focusing on continuous improvement, and using a data-led approach to track performance and inform operations strategy
- As a leader, you will be responsible for handling resource allocation and planning, ensuring collaboration across departments, and overseeing communication strategies that engage various stakeholders
- Design and lead comprehensive commercial operation strategies aligned with business objectives, driving commercial success and operational efficiencies
- Drive continuous improvements, define processes for new business and business challenges, and adapt/drive new best practices for the team and organization
- Own the Operations project roadmap and drive difficult conversations on prioritization and business impact
- Manage resource allocation, project planning, and prioritization, as well as mentoring and developing the team
- Oversee the creation and delivery of impactful communication plans that resonate across diverse business functions and audiences
- Establish KPIs for Commercial Operations initiatives, track performance, and deliver insights to SPA and G&O Leadership
- Act as a central liaison between P&T, Commercial, Growth & Operations, and other EG stakeholders to ensure seamless execution of initiatives
- Identify the root cause of problems, consider a range of options and their impacts, and implement the best solution
Application process
- End Date: February 28, 2025
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
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