Customer Success Manager, Harvey
Mid Market, France
Domain-specific AI for legal and professional services
Be an early applicant
Domain-specific AI for legal and professional services
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help professionals develop expertise, faster.
Role
Who you are
- Ideal candidates for the Mid-Market CSM role at Harvey can demonstrate comfort and experience with the following:
- 3–4+ years in customer-owning roles at tech or SaaS platforms, including direct ownership of renewals, retention, or a commercial/account-management target
- A track record of owning and delivering against a revenue, retention, or net-revenue-retention number
- Experience running the renewal motion end to end — forecasting, building renewal plans, and leading commercial negotiations
- Commercial and negotiation acumen: comfort discussing pricing, structuring terms, and handling objections through to close
- Account management and portfolio planning across a book of business, including segmentation and revenue-based prioritization
- Identifying at-risk accounts and executing churn-mitigation strategies
- Quantifying and communicating ROI and measurable business value to customers
- Mapping an organization and influencing stakeholders, including economic buyers and executive sponsors
- Working cross-functionally with Sales, Deal Desk, Legal/Finance, and Product teams
- Adapting seamlessly in the face of high-speed change and growth
- Demonstrating a strong point of view and proactive self-management
What the job involves
- As a Mid-Market Customer Success Manager at Harvey, you will own both value realisation and the commercial renewal for your portfolio of customers, helping to define the future of legal work at top enterprises and leading law firms
- You will act as a trusted expert who guides customers through integrating AI into the daily workflows of lawyers and other professionals — and, as the owner of your customers' renewals, you will be directly accountable for retaining and growing that relationship
- You will deeply integrate Harvey into your customers' business processes, build lasting relationships with users and economic buyers alike, and partner closely with Account Executives to expand Harvey's strategic partnerships
- This is a commercially accountable role: you will carry a retention and net-revenue-retention target and own the renewal motion end to end
- Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, and ensure optimal use of our AI solutions
- Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work
- Relationships: Navigate complex organisations as the primary contact, foster champions, engage and maintain relationships with executive and economic buyers, and build loyal Harvey advocates
- Renewal Ownership: Own the full renewal lifecycle for your portfolio — building renewal timelines, forecasting accurately, leading commercial conversations, negotiating terms, and closing renewals on or ahead of schedule
- Commercial Accountability: Carry and deliver against a retention / net-revenue-retention target, manage your book of business as a revenue portfolio, and prioritise accordingly
- Risk & Churn Management: Monitor account health, identify at-risk accounts early, and execute structured mitigation plans to protect renewals
- Value Realisation: Align with customers on adoption rates and measurable outcomes, and quantify ROI in business terms that support renewal and expansion decisions
- Expansion: Identify and drive expansion opportunities within your accounts, partnering with Account Executives where appropriate
- Cross-Functional Orchestration: Coordinate Sales, Deal Desk, Legal, and Finance to move renewals and expansions to close
- Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform
Our take
The explosive popularity of generative AI tools has seen specialized solutions popping up for all kinds of industries. Hoping to help supercharge efficiency and productivity for legal teams, Harvey supplies generative AI that can assist with documentation, as well as aid research and optimize workflows.
Via natural language instructions, Harvey helps draft and analyze legal documents. It can also answer complex questions across large document sets, or even handle research queries that cover multiple domains in legal, regulatory and tax.
Its ability to support legal practitioners as if it's another member of the team is what makes Harvey particularly interesting. This approach has seen the company raise substantial funding, reaching Unicorn status in 2024. Funds are now being used to expand to new geographies, grow headcount and further collect and curate data to train more “domain-specific” AI models.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 10 rounds)
Mar 2026
$200m
LATE VC
Oct 2025
$59m
GROWTH EQUITY VC
Total funding: $1.2bn
Company HQ
Financial District, San Francisco, CA
Leadership
Winston Weinberg
(Co-Founder & CEO)Graduated with a Juris Doctor from the USC Gould School of Law, then spent 1 year as an Associate at O'Melveny & Myers before founding Harvey.
Gabe Pereyra
(Co-Founder & President)Previously worked as a Research Scientist at Meta and DeepMind. Also spent a year as a Brain Resident at Google.
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