Customer Success Manager, MikMak

• 4+ years partnering with a Retail Brand or Publisher as a Customer Success Manager, Brand Consultant, Media Buyer, Media Planner or equivalent within an agency or a MarTech SaaS organization
• Demonstrable knowledge within the Retail industry. CPG and Publisher experience is a plus
• Proven track record of driving measurable customer outcomes & KPIs
• Comfort handling a high volume of new and existing customers and are open to fluctuation
• Experience navigating complex client relationships with multiple stakeholders across differing levels of seniority
• Exceptional communicator and compelling presenter with experience presenting to senior level executives
• Analytically savvy, with experience in data storytelling and delivering insights to support value demonstration & competitive differentiation
• Comfortable working in Google Slides & Sheets
• Worked cross-functionally with account executives, support, implementation, product and marketing peers
• To support MikMak’s commitment to provide a healthy and safe work environment, we require all of our team members to be fully vaccinated against COVID-19 to enter any of our physical work locations. In accordance with law, accommodations may be available in specific circumstances, including religious beliefs and medical conditions

• MikMak is seeking a highly motivated, growth-focused, and results-driven Enterprise Customer Success Manager to engage, enable and retain a portfolio of MikMak brands and major publishers
• This role is focused on ensuring that brands and publishers receive maximum business value from their MikMak services
• The results of these interactions are customer retention, customer satisfaction and organically uncovering growth opportunities for MikMak through potential new areas of customer value
• Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale
• Act as a solution consultant by understanding the customer’s business drivers and tailoring your go-forward recommendations on how to leverage MikMak’s platform to achieve maximum business value
• Responsible for the adoption of all products and forecasting risk where adoption is missing
• Recommends and carries out joint strategic success plans with their portfolio of customers
• Performs business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future
• Captures customer product feedback and enhancement requests metrics and KPIs and documents them in Salesforce
• Ensure customer satisfaction through a mix of timely proactive and reactive outreach activities
• Share Customer Success stories to inspire marketing content and sales materials in a way that fosters company-wide understanding of Customer Value
• Work in tandem with marketing, sales, customer success and other cross-functional departments to promote publisher programs and drive up brand awareness and adoption

Total funding: $13.2m

MikMak provides digital marketing software that helps companies understand their consumers' online journey through analytics. Through its platform, users can track sales and optimize the shopability of their existing eCommerce marketplaces, as well as supercharge digital advertising.