Care Solutions Consultant, Honor

Salary not provided

$19.90 – $22.10. This role offers a tiered monthly bonus structure based on achievement of monthly sales targets. Achieving 100% of target will start at a monthly bonus payout of $300, with the ability to overachieve targets and receive additional bonus pay

Mid and Senior level

Remote from US

In-home care network

Job no longer available

In-home care network

501-1000 employees

HealthcareB2CMarketplaceAge-techWellbeing

Job no longer available

Salary not provided

Mid and Senior level

Remote from US

501-1000 employees

HealthcareB2CMarketplaceAge-techWellbeing

Company mission

To change the care industry by building the first-of-its-kind care network and expand the world’s capacity to care.

Job

Company

Role

Who you are

You bring 3+ years of phone-based sales or customer service experience (inbound and outbound)
Bachelor’s degree or equivalent professional experience required
Experience in a high-volume call center environment
You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives
You’re an empathetic communicator who can balance compassion with confident sales execution
You have experience working remotely, managing your time effectively, and staying connected to a virtual team
Experience in home care, healthcare, or senior services is a strong plus

What the job involves

As a Care Solutions Consultant, you’ll guide families and clients through their first conversations about in-home, non-medical care
Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home
This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals
You’ll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction
This is a full-time, hourly, remote position reporting to the Sales Manager
Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation
Evening and weekend availability is required
Our next onboarding class begins Monday, February 9th
Attendance during the initial three-week training period (Monday through Friday, 9:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation
Manage a steady flow of inbound and outbound calls with potential clients and their families
Listen deeply to client needs and match them to the right care solutions
Clearly communicate our services, ask for commitment, and schedule follow-up consultations
Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards
Use CRM tools such as Salesforce or others to track activity and follow up consistently

Our take

Longer life expectancy and an aging population has resulted in the significant growth of the home-based care industry, as nearly 90% of people over the age of 50 wish to live in their homes as long as possible.

Honor is a technology-enabled home care company that partners with local care agencies, who leverage its infrastructure to handle back-office functions such as billing, scheduling, and staffing. The company currently provides non-medical home care services to people across the United States, supporting over 100,000 care professionals.

Boasting the world's largest home care network, the company's advanced care platform is revolutionising how society cares for older adults. Powering over 1 million hours of care each week and with several key leadership hires announced over 2024, Honor is well set to see continued growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

8% employee growth in 12 months

Glassdoor (3)

Trustpilot (1.2)

Company

Funding (last 2 of 5 rounds)

Oct 2021

$70m

SERIES E

Oct 2020

$140m

SERIES D

Total funding: $322m

Company benefits

Remote-First Work Model
Company Equity
Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
401k Matching
Generous Vacation Policy
Corporate Giving & Volunteering Programs
Paid Parental Leave

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Seth Sternberg

(Co-Founder & CEO)

Studied at Yale and has an MBA from Stanford. Started out as an M&A Lead at IBM, and co-founded Meebo in 2005. Was a Product Management Director at Google.

Sandy Jen

(Co-Founder)

Studied Computer Science at Stanford and co-founded Meebo, acting as its CTO. Was an Engineering Manager at Google, and is also a current Board Member of Ultimate Impact.

Monica Lo

(Co-Founder & Strategy & Operations)

Studied at Dartmouth, Stanford and Harvard Kennedy. Was an Associate at A.T. Kearney and Manager of Strategic Initiatives at Safeway.

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