Client Success Director, Degreed
€120-130k
Upskilling platform for businesses
Be an early applicant
Upskilling platform for businesses
501-1000 employees
Be an early applicant
€120-130k
501-1000 employees
Company mission
Based on the belief that it is knowledge, skills and experience, rather than a piece of paper, which defines people's futures, Degreed's mission is to help users to achieve their own personal educational missions.
Role
Who you are
- Fluency in French (written and spoken) is required for this role
- Ability to map client goals to actionable strategies that maximize Degreed’s value and deliver measurable business impact
- Proven experience managing and growing executive relationships across complex, global organizations
- Deep consultative and strategic thinking skills, with the ability to turn insight into action
- Skilled in cross-functional collaboration with Sales, Product, Marketing, and Services
- Adept at using data to influence decision-making and evolve success strategies
- Ability to navigate ambiguity, anticipate client needs, and adjust plans responsively
What the job involves
- As a Client Success Director, you will lead strategic relationships with Degreed’s most valuable global clients
- This is a high-impact, consultative role, not a traditional Customer Success position
- Your focus will be on enabling long-term success, connecting Degreed’s platform and services to client business objectives, and delivering measurable workforce outcomes
- You’ll serve as a trusted advisor to senior executives, building tailored success plans and collaborating cross-functionally with Sales, Product, Marketing, and Services
- This role is central to driving adoption, expansion, and transformation for large enterprise organizations investing in skills-based talent strategies
- Own relationships with Degreed’s top strategic accounts, aligning platform capabilities to client business priorities
- Develop and execute data-informed success plans that drive adoption, retention, and workforce transformation
- Partner with Sales to identify expansion opportunities and deliver insights that support renewals and growth
- Lead executive-level engagements, sharing progress, strategic recommendations, and ROI-driven narratives
- Monitor platform usage and engagement to proactively address risks and optimize client outcomes
- Champion the voice of the customer internally to influence product innovation and enhance client experience
- For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively
Our take
Degreed is a high calibre name in the employee upskilling space and is used by over a third of Fortune 500 companies. Some of their best known clients include Pepsico, Shopify, American Airlines, Boeing, HP and Visa.
Alongside providing a learning platform with courses, books, videos, articles and podcasts for skills development, the company also uses the data it gathers to connect learners with suitable projects and job opportunities, even within their own company. This is where Degreed’s best value lies, as employees are more likely to trust and remain loyal to companies where they can see a path for how skills development allows for career growth.
With just enough investor backing and funding to expand beyond their offices in the USA, the Netherlands, the UK and Australia, Degreed is well positioned to grow even more in the future, especially as organisations in these countries seek to use employee benefits to differentiate themselves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2023
$50.9m
LATE VC
Apr 2021
$153m
SERIES D
Total funding: $388.3m
Company benefits
- Work where (and when) you work best: Degreed has always been a remote-work company with small offices where the biggest concentration of our people live. Team lunches, travel budgets for on-site visits, virtual happy hours, weekly all-hands meetings, and monthly release parties keep our teams connected and working as one.
- Health, wellness, and beyond: Degreed is expanding both organically and through acquisition. As we build a global company, benefits outside the US are commensurate with the presence in each region. In the US market, we've beefed up the common benefits (health, dental, vision) with some additions, like dependent care allowance, 401(k) matching, and funding your personal learning mission each quarter.
- Generous and flexible time off: Recuperation is just as important as getting things done, so we encourage our team to recharge their batteries often.
- Best-in-class tech and software: We’ll even support making your home office awesome. No more working at the coffee table.
Company HQ
Pleasanton, CA
Leadership
David Blake
(Co-CEO & Co-Founder)David started his career as an Oliver Wyman Management Consultant, before leaving after a year and a half to found Chegg. He then co-founded Degreed in January 2012, serving as CEO until 2018 and Executive Chairman since.
Eric Sharp
(Technology Advisor & Co-Founder)Director of Software Dev at MediConnect Global, acquired by Verisk for $348M.Developer and director at Novarad.
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