Process Analyst, Amazon
EU Central Operations Analytics
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- The ideal candidate will combine strong technical and analytical skills with excellent communication abilities and a passion for process improvement
- If you're excited about solving complex operational challenges and contributing to the transformation of logistics operations, we want to hear from you
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
Desirable
- Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared)
What the job involves
- Amazon Logistics (AMZL) is transforming the future of last-mile delivery through Central Operations, a strategic initiative that's revolutionizing how we approach route planning, scheduling, and delivery execution
- We are seeking a Process Analyst to join our EU Central Operations team, where you'll play an important role in enhancing our delivery network operations through data-driven insights and process improvements
- In this role, you'll work at the intersection of operations and analytics, focusing on difficult analytical problems that impact our intra-week forecasting and capacity management processes
- You'll partner with cross-functional teams to develop and implement solutions that drive operational efficiency, while learning to design longer-term strategic approaches to complex challenges
- You'll have the opportunity to work on multiple projects, applying your analytical expertise to generate insights that influence business decisions
- Using your advanced SQL, programmling and analytical capabilities, you'll create dashboards and reports that enable quick operational decisions and help avoid in-station volume risks
- You'll partner with various stakeholders including Operations and technical teams to streamline processes and implement improvements
- This position offers excellent growth opportunities as you develop your expertise in AMZL systems and processes
- You'll learn to balance tactical execution with strategic thinking, while contributing to the scaling of Central Operations
- Your ability to translate data into actionable insights will be crucial in driving continuous improvement in our last-mile delivery network
- Develop diagnostic analyses to identify operational inefficiencies and improvement opportunities
- Design and implement solutions to automate processes and support decisions
- Analyze complex data sets to generate insights that drive business decisions
- Partner with stakeholders to streamline business processes and drive efficiencies
- Optimize daily operational tasks to enhance team productivity
- Monitor and analyze key performance metrics to identify trends and opportunities
- Apply advanced SQL queries to extract and analyze data from multiple sources
- Create and maintain dashboards for operational visibility and decision making
- Apply difficult transformations within spreadsheets and analytical tools
- Develop and document repeatable analytical processes
- Validate data quality and flag issues to upstream owners
- Work on one or more projects to drive decisions and actions
- Provide input on prioritization and proactively identify connections between requests
- Design short-term solutions while learning to develop strategic approaches
- Balance tradeoffs between time, quality, and resources
- Partner with SME teams, Operations, and other technical teams
- Influence other teams to meet shared goals
- Present analyses and recommendations to leadership
- Build effective working relationships across functions
- Begin to mentor junior team members
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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