User Researcher, Methods
More information about location
IT services consultancy
Be an early applicant
IT services consultancy
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around our citizens.
Role
Who you are
- Knowledge, experience and passion for user centered design practices and GDS guidelines
- Experience undertaking user research and gathering user requirements
- Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
- Confidence developing user personas and journey maps
Desirable
- Working in an agile environment
- Advocating for fully accessible and inclusive services
- Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
- Taking a proactive approach to diversity, equity and inclusion internally and with clients
What the job involves
- We are recruiting for a User Researcher on a permanent basis. You will have a passion for understanding and championing the user
- Championing the user
- Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
- Collaborating with the product team to turn research findings into prototypes and features that meet the user need
- Presenting research findings, user insight and recommendations to the product team
- Promoting user centered design principles and best practice within government
- Designing, scripting and analysing quantitative surveys
- Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
- Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
- Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables
Our take
The UK public sector has long understood the need for digital transformation, but antiquated systems and outdated processes can make even the most ambitious plans for adaptation fall short. Methods has existed for more than 30 years to assist government departments and agencies make the leap, helping them understand the possibilities of digital transformation and guiding them through strategic planning, data migration and implementation phases.
Methods is an acknowledged leader in IT consultancy within the public sector, praised for their human touch and focus on sustainability which it believes sets it apart from firms. Indeed it is trusted by huge swathes of the UK public sector including the NHS, the Office for National Statistics, the Cabinet Office and the Ministry of Defence, to name just a few.
Methods was acquired by the Alten Group in mid-2022. This acquisition will help to reinforce Method's position as a leading player in the public sector while also allowing it to broaden its role in the private sector. It is poised for growth and is investing heavily in talent to make this a reality.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social - Breakfast Tuesdays, Pizza Thursday monthly, weekly social in the office and commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
- Benefits Platform offering various retail and leisure discounts
Company HQ
Farringdon, London, UK
Leadership
Pat Crossley-Smith
(Executive Director)Previously worked in Agile Product at BUPA and Senior Manager in Development at British Airways.
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