Implementation Manager, Center
$80-90k
+ Bonus + Equity
More information about location
Corporate credit card and expense management solution
Open for applications
Corporate credit card and expense management solution
101-200 employees
Open for applications
$80-90k
+ Bonus + Equity
More information about location
101-200 employees
Company mission
To empower teams to do more with their spend management.
Role
Who you are
- 2-3+ years of job relevant experience
- Education Bachelor's degree in Business or Information Technology or equivalent work experience
- Experience in project management, consulting and/or software implementation experience
- Effective oral and written communication skills
- Proficient in the use of Microsoft Office suite of software
- Knowledge of cloud products and services
- Strong presentation skills
- Ability to travel as needed
- Passion for the customer
- Fast learner, with an open mind, and a team-oriented mentality
- Self-starter, with the ability and willingness to grow
- An entrepreneurial spirit: flexible and willing to pitch in where needed
- Ready to have fun, keep perspective and be part of an amazing team
What the job involves
- As an Implementation Manager, you will be responsible for the initial success & deployment of our prospects and newest customers
- You will focus on building the relationship, listening to the needs of the customer, and turning business process into an optimal Center setup for maximum value to the customer
- You will partner with the customer and internal stakeholders throughout the customer journey
- Establish a strong relationship with your customers
- Partner with the Sales organization for a warm handoff from commitment to adoption
- Engage with a prospect during Sales cycle to assist with requirements & functionality
- Actively listen to the customer’s challenges and prioritize a solution
- Collaborate with customer to ensure satisfaction and identify opportunities to add value
- Meet all deadlines through a self-driven mindset & deliver on promises to customers
- Manage expectations of customers and mitigate risk
- Plan, design & configure our customers deployments from Sale to Adoption
- Independently plan, organize, and manage deployments for multiple customers
- Lead the customer through consultation and analysis of their requirements & business processes
- Consult and guide the customer with recommendations and best practices
- Configure Center Expense to the customer requirements incorporating best practices
- Coordinate and validate the integration of data from Center to other tools
- Train customers and prepare end users
- Partner with the customer during critical/early stages of the relationship
- Focus on the value our product(s) bring to the customer and strive to deliver value at each interaction
- Drive adoption early in the journey through specific and personalized use cases
- Maintain the momentum of the project through visible value and active listening to overcome objections
- Act as the point of contact for escalations
- Identify the health of the customer early in their journey
- Prepare the customer for later stages of the customer journey
- Provide exemplary customer service through every engagement (project, email, case, and call) with the customer
- Partner with the customer to address needs & deliver positive outcomes
- Present complex ideas both written and verbal that are organized and professional
- Identify customer needs using common characteristics, use cases, and best practices
- Demonstrate empathy & responsibility
- Assist in building a scalable Customer Success organization
- Create, edit, and publish internal and external documentation
- Identify efficiencies in the deployment process
- Partner with the Product/Engineering team for suggested product & process enhancements
- Be creative with workarounds and best practices based on limitations of the product
- Assist in creating processes & documents for onboarding new Customer Success resources
Our take
Center provids companies with a comprehensive expense management solution. Offering a range of solutions to businesses, including automating expense reporting processes, streamlining expense management workflows, and providing greater visibility into company spending.
The platform's main offering is an integrated corporate card and spend management tool called 'Center Expense', that provides real-time visibility into employee spending as well as automates manual tasks in order to help finance teams stay on top of their work. Most commonly utilized by SMBs, Center Expense is offered with a usage-based pricing model which requires no upfront or ongoing investments.
As the challenges involved in accounting for employees spend continue to grow with many workforces turning to remote and hybrid working, Center is dedicated to expanding its offerings in order to keep up with growing demands. Recently closing a Series B funding round, Center is now in a financial position to accelerate its product offerings and continue to support the needs of SMBs.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
48% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2023
$30m
SERIES C
Oct 2022
$15m
SERIES B
Total funding: $100m
Company benefits
- Generous paid time off
- Comprehensive health benefits
- 401(k)
Company values
- Detail Orientation: We pay attention to details and focus on excellence in execution to deliver results. We are resourceful and efficient, operating with a sense of urgency.
- Functional Excellence: We value best-in-class capability across every discipline and believe in building collaboratively and respectfully. We work as a team to deliver for our colleagues, customers, and company.
- Intellectual Curiosity: We seek to understand more deeply and develop new ideas that drive positive impact. We take action to continually improve our product, our processes, and ourselves.
- Ownership: We act like owners and seek to make the best decision for the business. We value disciplined growth and don't sacrifice long-term value for short-term results.
- Mental Agility: We are adaptable, open-minded, and quick to learn. We think critically and contextually and demonstrate good judgment.
Company HQ
West Bellevue, Bellevue, WA
Articles
Leadership
Naveen Singh
(CEO & Co-Founder)Alongside Center, they work in Product Development at TouchstoneID.
Steve Singh
(Co-Founder)Executive Chairman for multiple companies, including Spotnana, Stratify Technologies, TROOP, Magnify, and Archway Software.
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