IT Manager, WHOOP
Wearable health and fitness devices
Open for applications
Wearable health and fitness devices
501-1000 employees
Open for applications
501-1000 employees
Company mission
To unlock human performance by helping people find their inner potential.
Role
Who you are
- 5+ years of experience in IT management or a related role
- Extensive experience with Okta or similar Single Sign-On (SSO) solutions
- In-depth knowledge of Mobile Device Management (MDM) solutions such as JAMF, Kandji, or InTune and, and SaaS-based applications, including but not limited to JIRA, Slack, and Google
- Experience with cloud technologies (i.e. AWS, Azure, GCP)
- Strong leadership and people management skills. Ability to motivate and develop a high-performing team
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users
- Strong analytical and problem solving skills
- Strong customer service orientation and ability to build positive relationships with internal stakeholders
- Experience with ITIL or other IT service management frameworks preferred
- Ability to work on premise in our Boston Headquarters 5 days per week and work after hours as needed
What the job involves
- Reporting to the Director of IT, the IT Manager is responsible for overseeing the organization's global information technology systems and ensuring that all technology-related functions align with business objectives
- This role involves managing IT staff, including the Help Desk and Engineering staff, developing and implementing IT policies, maintaining the company’s network infrastructure, and providing solutions to technical issues
- The IT Manager will work closely with other departments to align IT strategies with the company’s overall objectives and optimize IT operations
- Manage the global daily IT operations to ensure the availability, stability, and security of all IT systems and infrastructure including servers, software, and hardware
- Oversee the design, implementation, and maintenance of WHOOP IT infrastructure
- Drive process improvements, continuously identifying opportunities to improve IT processes and workflows, increasing standardization and efficiency, reducing costs, and improving end-user experience
- Employ a data-driven approach to managing IT teams, identifying root causes of issues, and providing regular reporting on team performance and project progress
- Lead and mentor a team of IT professionals, fostering a collaborative and high-performance work environment
- Manage IT procurement and expenditures to work within the IT budget, ensuring cost-effective solutions and adherence to financial guidelines
- Manage relationships with IT vendors and service providers, negotiating contracts and ensuring optimal performance and adherence to established SLAs
- Implement and manage cybersecurity measures to protect sensitive data and systems from threats
- Lead IT-related projects from planning to execution, ensuring timely delivery and within budget constraints
- Lead the implementation of new software and hardware solutions, ensuring minimal disruption to business operations
- Diagnose and guide internal teams to resolve complex technical issues, providing timely and effective solutions
- Manage team and vendors overseeing Audio Visual (AV) Infrastructure to support effective communication and collaboration
- Oversee white-glove support to the executive team as needed, ensuring technology needs are met promptly and effectively
- Establish and maintain IT governance frameworks, policies, and standards to ensure compliance, security, and efficiency
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Aug 2021
$200m
SERIES F
Oct 2020
$100m
SERIES E
Total funding: $404.8m
Company benefits
- TAKE TIME OFF: Our PTO plan encourages members to take time off in order to come back refreshed.
- LIVE A HEALTHY LIFESTYLE: Our benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
- FEEL INVESTED: 401k and stock options to share in the future of WHOOP.
- EAT WELL: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
- KNOW THE PRODUCT: We offer you a WHOOP strap and membership at no cost.
- BE ACTIVE: Take advantage of our office gym and on-site showers, as well as a $500yearly wellness perk for fitness classes and memberships.
- BE PRESENT: Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- LOVE WHERE YOU WORK: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
- WORK HARD, PLAY HARDER: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!
Company values
- Our work is grounded in research, design, and privacy
- At WHOOP, the best idea wins
- We have a bias for action
- We operate at the intersection of high intensity and high humility
- Our differences are a source of strength
- We are obsessed with the member experience
Company HQ
West Fens, Boston, MA
Articles
Leadership
Will Ahmed
(CEO)Studied at Harvard. Worked as a Summer Analyst at Allen & Company and at Lindsay Goldberg. Founded Whoop in their final year.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at WHOOP
- Under the umbrella of Inclusivity & Belonging, WHOOP operates a number of Employee Resource Groups (ERGs), including; Black at WHOOP, WHOOP GOOP (LGBTQ+), Women of WHOOP, Veterans & Military personnel, Adapt (Abled & Disabled Allies Partnering Together), and Wise (Women In Science & Engineering) .
Share this job
View 28 more jobs at WHOOP