IT Manager, WHOOP
Wearable health and fitness devices
Job no longer available
Wearable health and fitness devices
1001+ employees
Job no longer available
1001+ employees
Company mission
To unlock human performance and Healthspan.
Role
Who you are
- 5+ years of experience in IT management or a related role
- Extensive experience with Okta or similar Single Sign-On (SSO) solutions
- In-depth knowledge of Mobile Device Management (MDM) solutions such as JAMF, Kandji, or InTune and, and SaaS-based applications, including but not limited to JIRA, Slack, and Google
- Experience with cloud technologies (i.e. AWS, Azure, GCP)
- Strong leadership and people management skills. Ability to motivate and develop a high-performing team
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users
- Strong analytical and problem solving skills
- Strong customer service orientation and ability to build positive relationships with internal stakeholders
- Experience with ITIL or other IT service management frameworks preferred
- Ability to work on premise in our Boston Headquarters 5 days per week and work after hours as needed
What the job involves
- Reporting to the Director of IT, the IT Manager is responsible for overseeing the organization's global information technology systems and ensuring that all technology-related functions align with business objectives
- This role involves managing IT staff, including the Help Desk and Engineering staff, developing and implementing IT policies, maintaining the company’s network infrastructure, and providing solutions to technical issues
- The IT Manager will work closely with other departments to align IT strategies with the company’s overall objectives and optimize IT operations
- Manage the global daily IT operations to ensure the availability, stability, and security of all IT systems and infrastructure including servers, software, and hardware
- Oversee the design, implementation, and maintenance of WHOOP IT infrastructure
- Drive process improvements, continuously identifying opportunities to improve IT processes and workflows, increasing standardization and efficiency, reducing costs, and improving end-user experience
- Employ a data-driven approach to managing IT teams, identifying root causes of issues, and providing regular reporting on team performance and project progress
- Lead and mentor a team of IT professionals, fostering a collaborative and high-performance work environment
- Manage IT procurement and expenditures to work within the IT budget, ensuring cost-effective solutions and adherence to financial guidelines
- Manage relationships with IT vendors and service providers, negotiating contracts and ensuring optimal performance and adherence to established SLAs
- Implement and manage cybersecurity measures to protect sensitive data and systems from threats
- Lead IT-related projects from planning to execution, ensuring timely delivery and within budget constraints
- Lead the implementation of new software and hardware solutions, ensuring minimal disruption to business operations
- Diagnose and guide internal teams to resolve complex technical issues, providing timely and effective solutions
- Manage team and vendors overseeing Audio Visual (AV) Infrastructure to support effective communication and collaboration
- Oversee white-glove support to the executive team as needed, ensuring technology needs are met promptly and effectively
- Establish and maintain IT governance frameworks, policies, and standards to ensure compliance, security, and efficiency
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Aug 2021
$200m
SERIES F
Oct 2020
$100m
SERIES E
Total funding: $404.8m
Company benefits
- Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
- Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- Get Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP.
- WHOOP +1: Everyone on the team gets a complimentary WHOOP membership—plus another membership to share with a loved one.
- Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
- Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
- It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
- Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.
Company HQ
West Fens, Boston, MA
Leadership
Will Ahmed
(Founder & CEO)After graduating from Harvard with a Bachelor of Arts in Government and Economics, Will went on to hold Summer Analyst roles at Allen & Company and Lindsay Goldberg before founding WHOOP in 2012.
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