Technical & Partner Support Specialist, Monta
$73-83k
Electric vehicle charging platform
Open for applications
Electric vehicle charging platform
201-500 employees
Open for applications
$73-83k
201-500 employees
Company mission
To empower people and businesses to go (and stay!) electric.
Role
Who you are
- Monta is looking for dynamic professionals, trailblazers who will be part of accelerating our reach in the SaaS realm and EV charging industry
- 3+ years of experience in technical support, experience in troubleshooting and resolving advanced customer issues, including software, hardware, and system integrations
- Collaborative Problem-Solving: Work closely with Tier 1 support, product teams, and developers to identify root causes and implement effective solutions while ensuring exceptional customer satisfaction
- Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!
- To succeed in this position, your spoken and written English skills need to be proficient; Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential
What the job involves
- We are seeking a dedicated and customer-focused Technical & Partner Support Specialist to be the first to join our team from our office in Miami, Florida
- As a Technical & Partner Support Specialist at Monta, and due to the time zone difference to the rest of our teams, you will be trained on all aspects of our support services
- Meaning we will be looking for you to provide exceptional customer service to both business-to-consumer (B2C) and business-to-business (B2B) clients while also being trained and addressing more complex and technical support inquiries. (And be your own spectacular self.)
- We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit
- Respond promptly to inquiries from B2C and B2B clients via email, phone, live chat, and our contact formular
- Resolve customer concerns efficiently while ensuring a high level of satisfaction
- Provide product knowledge and guidance tailored to the needs of individual consumers and business clients
- Build and maintain strong relationships with key accounts, understanding their specific needs and offering proactive solutions
- Troubleshoot technical issues reported by customers, including software, hardware, and system-related concerns
- Join technical phone and video calls with customers who need help on installation of charge points
- Collaborate with internal technical teams to escalate and resolve complex problems
- Guide customers through technical processes, such as installations, configurations, and updates, ensuring clarity and ease of use
Application process
- We review applications continuously, and can’t wait to hear from you!
- We usually respond within two weeks
- Please send us your application in English
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Recent funding invest further in R&D alongside expanding its partner network.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$83.5m
SERIES B
Sep 2022
$31.4m
SERIES A
Total funding: $135.8m
Company benefits
- Flexible work set-up - Have your preferred workspace and work schedule to fit your needs. We give you the flexibility to choose
- Parental leave - You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives
- We invest in you - We support Monteers with time and resources to attend conferences, start courses and even work on their own projects
- Travel to HQ 3 times a year - Everyone gets the chance to get together in Copenhagen 3 times a year - for our annual summer party, Christmas lunch, and one more surprise
- Monta’s own EVs - We want our Monteers to have the same experience we worked so hard to build. So, we have 2 available EVs in our HQ
- Pension & Health care plan - We want to take care of you now and until your career is over so we offer a pension and health care plan
- Sports & care - Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well
- CO2 offsetting - Starting in 2022, we offset 16 tons of CO2 for current and soon-to-be Monteers
- Gamified office - A joyful and entertaining working space could make all the difference between a person doing okay or thriving at work
Company values
- 😇 Trust & Transparency - Fuel trust, through transparency.
- 💪 Make it Happen - We make it happen with passion and purpose.
- 🎯 Create Impact - Explore the uncharted. Impact the future.
Company HQ
Østerbro, Copenhagen
Articles
Leadership
Casper H Rasmussen
(Co-Founder & CEO/CTO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder, Executive Vice President)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Monta
- Monta is committed to fostering a welcoming, diverse, and inclusive culture among all Monteers. This commitment aligns with our core values as a company. Our goal is to provide equal opportunities to all employees and job candidates. It is essential to us that every Monteer feels respected, valued, and empowered to perform their best in a fast-paced and high-performance environment.
- Hiring Process: -Avoiding gender-coded language. Using neutral words, or mix between female and male coded words. -Bias workshops for hiring managers, talent acquisition and c-level. This is also done to foster inclusivity. Diverse hiring panel to make sure the candidates have an experience with diverse people inside Monta.
- Meet the team initiatives: We have created the #coffee channel to make sure that all Monteers connect between each other, have time to talk and feel more included Monta by connecting with other Monteers.
- Benefits Alignment: We are continuously reviewing our perks and benefits across all countries are aligned as much as possible keeping DEIB at mind. Making sure that no matter your location, everyone has the same benefits and opportunities at Monta.
- Culture Week: We host a culture week during the year to share each others cultures, music, food, etc. This allows us to better understand each other and to share the excitement of each culture.
Share this job
View 10 more jobs at Monta