Technical & Partner Support Specialist, Monta
$73-83k
Electric vehicle charging platform
Job no longer available
Electric vehicle charging platform
201-500 employees
Job no longer available
$73-83k
201-500 employees
Company mission
To provide the best technology solutions for the entire EV charging cycle.
Role
Who you are
- Monta is looking for dynamic professionals, trailblazers who will be part of accelerating our reach in the SaaS realm and EV charging industry
- 3+ years of experience in technical support, experience in troubleshooting and resolving advanced customer issues, including software, hardware, and system integrations
- Collaborative Problem-Solving: Work closely with Tier 1 support, product teams, and developers to identify root causes and implement effective solutions while ensuring exceptional customer satisfaction
- Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!
- To succeed in this position, your spoken and written English skills need to be proficient; Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential
What the job involves
- We are seeking a dedicated and customer-focused Technical & Partner Support Specialist to be the first to join our team from our office in Miami, Florida
- As a Technical & Partner Support Specialist at Monta, and due to the time zone difference to the rest of our teams, you will be trained on all aspects of our support services
- Meaning we will be looking for you to provide exceptional customer service to both business-to-consumer (B2C) and business-to-business (B2B) clients while also being trained and addressing more complex and technical support inquiries. (And be your own spectacular self.)
- We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit
- Respond promptly to inquiries from B2C and B2B clients via email, phone, live chat, and our contact formular
- Resolve customer concerns efficiently while ensuring a high level of satisfaction
- Provide product knowledge and guidance tailored to the needs of individual consumers and business clients
- Build and maintain strong relationships with key accounts, understanding their specific needs and offering proactive solutions
- Troubleshoot technical issues reported by customers, including software, hardware, and system-related concerns
- Join technical phone and video calls with customers who need help on installation of charge points
- Collaborate with internal technical teams to escalate and resolve complex problems
- Guide customers through technical processes, such as installations, configurations, and updates, ensuring clarity and ease of use
Application process
- We review applications continuously, and can’t wait to hear from you!
- We usually respond within two weeks
- Please send us your application in English
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Alongside this, the company recently partnered with Octopus Fleet to support the expansion of its fleet and energy services. This partnership strengthens Monta's role in large-scale fleet electrification and puts the company in a strong position as demand for reliable EV charging continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$92.8m
SERIES B
Sep 2022
$34.8m
SERIES A
Total funding: $150.8m
Company benefits
- Equity Incentive Plan/Warrant Allocation: We believe that all employees at Monta should be owners of the company and a close part of the journey we are on - therefore, all are offered to be part of the plan.
- Parental leave: You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives.
- Growth & Development: We offer support to attend conferences, take courses, and even work on your own projects so you can be the best version of yourself.
- HQ Visits: You will get the chance to join us in our Copenhagen HQ for our Strategy Days to spend valuable (and fun!) time face-to-face with your colleagues.
- EV Rental: What better way to understand what we work so hard on every day than by borrowing one of the two EVs we have in HQ?
- Pension & Healthcare: We want to make sure you’re taken care of now and in the future, so we offer a pension and health care plan.
- Fun Workspace: We appreciate the balance necessary for you to thrive, so whether you’re working from one of our comfy sofas or taking a well-deserved foosball table break, we know your next big idea can come from anywhere.
- Sports & Recreation: Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well.
Company HQ
Metropolzonen
Leadership
Casper H Rasmussen
(Co-Founder & CEO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
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