Site Reliability Engineer, CaptivateIQ

• 3 - 5 years of experience in an Software Engineer, SRE or DevOps role
• Familiarity with AWS and Cloud IaaS management
• Experience with Infrastructure as Code (We use Terraform)
• Strong communication and organizational skills
• Experience with Docker, containers, and container tools (ECS, Nomad, Kubernetes)
• Experience with writing code (Bash, Python, Golang)
• Experience contributing to DexEx and related projects

Desirable

• The Site Reliability Engineering team in CaptivateIQ operates across the engineering organization, supporting our development teams by providing them with the tools and processes they need to get their job done well
• We ensure that the service provided by our product is great for the paying customers and when it isn’t we ensure that the business is well informed. We do this by providing infrastructure, platform, reliability, and observability support to our internal customers to help them make the product great
• We invest in iterative efforts to refine or pivot our work, deliver real-world results, and reflect on the process in order to improve it incrementally
• We are fully remote and invest in written communication for long term institutional memory while valuing the synchronous time we have together in order to build and strengthen our relationships
• Help engineering teams deliver safe, reliable services to production
• Design, develop and maintain our infrastructure as we grow
• Develop monitoring and dashboards to ensure visibility our application’s performance and stability
• Partner with delivery teams to design and implement reliable and resilient services in the cloud
• Create written documentation, runbooks, and designs, to accelerate learning and troubleshooting
• Automate existing manual processes to reduce toil
• Ensure CaptivateIQ exceeds compliance and security commitments