Senior Product Manager, Observe.AI
Chat AI
$167-213k
Contact center software
Open for applications
Contact center software
201-500 employees
Open for applications
$167-213k
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred
- 5+ years of product management experience, ideally within B2B SaaS or AI-driven conversational products
- Demonstrated track record of successfully launching and scaling digital messaging or chat solutions
- Strong technical acumen, with an understanding of conversational AI, NLP, messaging platforms, APIs, and integration points
- Exceptional ability to communicate complex concepts clearly to both technical and non-technical stakeholders
- Proven ability to lead cross-functional teams effectively in agile environments
- Analytical mindset with strong problem-solving and strategic thinking capabilities
- Highly organized, detail-oriented, and results-driven
What the job involves
- As a Senior Product Manager for Chat AI, you will define and drive the strategy, roadmap, and execution for our omnichannel solutions (chat, SMS, messaging) integrated into our innovative AI Agent platform
- You will collaborate closely with engineers, designers, data scientists, and cross-functional stakeholders to deliver world-class conversational experiences
- Define and execute the product strategy and roadmap for Observe.AI’s omnichannel Chat AI solutions, including messaging, chat, SMS, and digital channels
- Lead and inspire a team of engineers and cross-functional partners to deliver impactful product features that exceed customer expectations
- Own end-to-end product lifecycle management from discovery and design to launch, iteration, and optimization
- Drive requirements gathering through customer research, usability studies, and competitive analysis to ensure market-leading capabilities
- Analyze performance metrics and qualitative feedback to improve product usability, adoption, and customer satisfaction continuously
- Collaborate with sales, marketing, and customer success teams on go-to-market strategies, enablement, and successful product adoption
- Act as an internal and external advocate, evangelizing Observe.AI’s Chat AI capabilities with customers, partners, and industry events
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
Salary benchmarks
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