Senior Technical Program Manager, Instacart

Salary not provided
Senior level
Remote in Canada
Instacart

Online grocery marketplace & grocery tech platform

Open for applications

Instacart

Online grocery marketplace & grocery tech platform

1001+ employees

B2CB2BArtificial IntelligenceEnterpriseMarketplaceFoodAnalyticsComputer VisionSaaSMobileAdvertisingDelivery

Open for applications

Salary not provided
Senior level
Remote in Canada

1001+ employees

B2CB2BArtificial IntelligenceEnterpriseMarketplaceFoodAnalyticsComputer VisionSaaSMobileAdvertisingDelivery

Company mission

To create a world where everyone has access to the food they love and have more time to enjoy it together.

Role

Who you are

  • 8+ years of work experience post-graduation in a technology field, preferably as a technical program or project manager, product manager, software engineer (technical domain), or related technical discipline
  • Demonstrated ability to create functional specs, set program structure and influence program strategy. Previous experience in managing complex multi-org programs end-to-end, from definition to launch, throughout a software development lifecycle
  • A strong communicator with the ability to distill multiple streams of information, convey priorities and risks, and build a narrative for stakeholders
  • A strong sense of ownership and intellectual curiosity to understand executional and technical problems in depth, identify potential issues and offer actions to prevent them
  • Excellent collaborator and motivator, able to bring a team together to align and deliver on a common goal. Can build trust and partnerships with senior Engineering and Product leaders
  • Growth mindset - seeks and is receptive to actionable feedback and growth opportunities
  • Takes accountability seriously; can operate independently to deliver responsibilities and milestones on time and within budget
  • Self-motivated and thrives in a fast-paced environment
  • Bachelor's degree in a technology / engineering discipline

Desirable

  • Master’s degree in a technology/engineering discipline
  • Demonstrated ability to showcase deep technical domain knowledge on the programs that you take on, enabling you to be seen as a strong technical voice in the program and adding significant value towards architecting a program
  • Demonstrated ability to drive architectural and strategic decisions at the org leadership level
  • Extensive previous experience around creating innovative program management processes/tools/approaches to deliver company outcomes reliably and efficiently

What the job involves

  • This role offers the exciting opportunity to leverage your technical expertise and leadership skills to drive programs that enhance our products, applications, and platform, and ultimately, the experience of millions of users
  • As a Technical Program Manager at Instacart, you will be at the forefront of our mission to transform the grocery industry by delivering on Instacart’s most complex and impactful efforts
  • You will fully own projects, working closely with cross-functional teams in Engineering, Product Management, Data Science, Design and others to define requirements, manage execution, and mitigate risks
  • You are able to operate independently, and work proactively with various teams across the organization
  • Lead the planning and high quality technical execution of small to medium sized engineering projects, demonstrating a strong sense of urgency, efficiency, and ownership
  • Work closely with Software Engineers, Product Managers, Product Designers, and Data Scientists to set project objectives and metric-based success criteria. Drive definition of project requirements and execution plans, and manage the project’s progress and outcome
  • Own clear and effective communication with stakeholders, ensuring alignment on and awareness of priorities, risks, and changes
  • Foster a culture of teamwork and shared goals, creating a collaborative team environment and driving the right level of process to ensure efficiency and high quality delivery within the project team
  • Contribute broadly to Instacart’s success by suggesting and driving organization-wide initiatives

Our take

Instacart is an online grocery marketplace that operates a pick-up and delivery system in the US and Canada. Unlike standard grocery shopping, Instacart sends a “personal shopper” to your local store to buy your products, who then delivers them straight to your door on the same day via their own car. The company also supplies the Instacart Platform, with services for stores encompassing eCommerce, fulfilment, in-store, ads, and insights.

The increased modernization of society has meant more than ever that consumers are looking to buy their groceries online, making space for apps like Instacart to become daily life staples for years to come. Although the company must compete with other grocery store delivery services, such as Walmart’s own, it has expanded to cover large percentages of US and Canadian households, and is now aligned with over 900 retail banners across more than 75,000 locations.

Instacart's software offerings signify the company's focus on tech, designed to move it away from its dependence on the gig economy. To this end, the company has acquired FoodStorm, an order management system that powers end-to-end order-ahead and catering, integrating its technology into its enterprise suite. Despite an IPO in September 2023, market downturns have necessitated a 7% workforce cut in 2024, focused on middle management and creating a flatter organisational structure. With a new streamlined workforce, here's to hoping Instacart can maintain its momentum.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

7% employee growth in 12 months

Company

Funding (last 2 of 14 rounds)

Nov 2021

$232m

LATE VC

Mar 2021

$265m

LATE VC

Total funding: $2.9bn

Company benefits

  • Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
  • Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
  • Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
  • Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
  • Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
  • Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
  • Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
  • Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
  • Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.

Company values

  • Go far together
  • Roll up your sleeves
  • Grow the pie
  • Put it all on the table
  • Serve generously

Company HQ

The East Cut, San Francisco, CA

Leadership

Apoorva Mehta

(Co-Founder & Chairman)

Studied Electrical Engineering at University of Waterloo. Worked in Fulfillment Optimisation SDE at Amazon.com before going on to co-found Instacart.

Brandon Leonardo

(Co-Founder)

Interned at Cisco Systems as an IT Engineer. Later became a Senior Web Developer at Webs and then a Venture Hacker at Angel List.

Share this job

View 41 more jobs at Instacart