Senior Forward Deployed Engineer, Coder

• 5 or more years of experience in a Forward Deployed Engineering, Solutions Architect, Platform Engineering, or equivalent post-sales technical role, with a demonstrated track record of guiding enterprise customers through complex technical deployments
• Proven hands-on experience from a prior role designing and deploying cloud infrastructure on at least one major provider: AWS, Google Cloud, or Microsoft Azure; you have done the work and can speak to it with specificity
• 2+ years experience deploying or operating AI coding agents in a production or near-production environment: you understand how agent loops execute, where credentials live, and what governance and audit requirements look like in an enterprise context
• Ability to articulate the architectural difference between workspace-local agent tooling and a centralized agentic harness, and to explain why that distinction matters to a security or compliance stakeholder
• 2 or more years of production experience with Kubernetes: cluster design, workload scheduling, networking, storage, and operational lifecycle
• 2 or more years of experience with Terraform or equivalent infrastructure-as-code tooling; you understand how enterprise teams’ structure, version, and maintain IaC at scale
• Solid understanding of Linux systems administration, including networking fundamentals: ingress controllers, proxies, load balancers, and DNS resolution in cloud-native environments
• Familiarity with CI/CD pipeline design and DevOps practices; you understand how code moves from commit to running workload in an enterprise context
• Working knowledge of cloud security and identity: IAM patterns, network segmentation, secrets management, and compliance-relevant controls
• Understanding of observability practices including logging, metrics, and tracing across distributed systems
• Demonstrated ability to design repeatable delivery patterns, not just solve one-off problems
• Comfort working through organizational and workflow change alongside technical change with customers
• Strong verbal and written communication skills: you can hold a room with a senior infrastructure team and produce a clear architecture document without those being separate skills
• High customer empathy: you understand that the best technical solution does not always fit a customer's constraints, timeline, or organizational reality
• Self-directed, analytically minded, and comfortable operating with full autonomy in a startup environment

Desirable

• We are looking for a Senior Forward Deployed Engineer to join the Customer Solutions team
• You will be the technical authority embedded with our most complex customers, guiding them through deployment, architecture, onboarding, and the adoption of agentic development workflows
• You bring deep hands-on experience from prior roles and use that depth to advise, design repeatable patterns, and drive customer outcomes end to end
• You operate autonomously, own the technical success of your customers, and bring their experience back to shape how Coder builds and delivers
• This is not an execution-only role
• You are equally comfortable doing deep technical work with a customer and stepping back to design the repeatable pattern behind it
• You are energized by ambiguity, motivated by customer outcomes, and capable of influencing organizational change alongside the technical work
• Serve as the primary technical authority for post-sales customers, guiding deployment architecture, environment design, and adoption of Coder across both human and AI development workflows
• Own onboarding engagements end to end, ensuring customers move from contract to productive adoption with speed and confidence
• Lead Get Well engagements where architecture decisions, rollout patterns, or organizational dynamics are limiting customer health or growth
• Help customers implement the technical and organizational changes required to adopt agentic development practices at scale
• Design and document repeatable delivery patterns across onboarding, architecture, and adoption that can scale across customer segments
• Design and recommend reference architectures tailored to each customer's cloud environment, security posture, and organizational constraints
• Translate customer environment complexity into clear guidance on networking, ingress, identity, and infrastructure patterns
• Anticipate technical and operational risks, escalate to the right internal stakeholders, and track issues through to resolution
• Contribute to technical documentation, architecture guides, how-to resources, and statements of work that extend your impact across the customer base
• Capture structured product feedback from customer deployments and advocate directly with engineering and product teams for roadmap and usability improvements