Information Technology Manager, Uplight

• 3+ years of experience managing IT Support Teams in a managed service provider or in-house environment, developing talent and cultivating positive culture
• Experience with managing and administering ticketing systems like JIRA, FreshService, Salesforce
• Technical proficiency to serve as escalation point for tickets or issues
• Familiarity with Google WorkSpace, Zoom, Atlassian products, Slack, Salesforce

Desirable

• We are looking for a Manager, IT to drive our company forward, and help us lead the clean energy revolution!
• Leading the team of IT Support Analysts and System Administrators who provide support and solutions across the organization, building positive relationships with Uplighters through a customer-centric and metrics-informed mindset
• Identifying and actioning solutions for self-service, automation, and efficiency across corporate systems, including but not limited to help desk tracking, SaaS SSO, video conferencing, and office networks
• Maintaining standards for SOC2 and ISO27000 Compliance for user, system, and data management, participating in regular audits
• Initiating and fostering positive relationships with vendors while maintaining a budget and expense reporting

• Application Deadline: March 7, 2025