Key Account Manager, Adevinta
Classifieds Mobility
Plus remuneration (fixed, variable and profit-sharing)
2-5 days a week in office
Digital marketplace specialist & family of local digital brands
Job no longer available
Digital marketplace specialist & family of local digital brands
1001+ employees
Job no longer available
Plus remuneration (fixed, variable and profit-sharing)
2-5 days a week in office
1001+ employees
Company mission
To create perfect matches that help everyone and everything find a new purpose through technology, talent and trusted brands.
Role
Who you are
- At least 2 years' proven experience in a similar position
- Good interpersonal skills and oral and written expression (spelling and grammar)
- Curiosity, quick-wittedness, reactivity and proactivity
- Mastery of google sheet is essential
- Sense of responsibility
- Taste for teamwork
- Ability to prioritize tasks
- Personal organization and responsiveness
- Knowledge of the automotive market is a plus
- Languages: English: good level (spoken and written)
What the job involves
- Job Objective: To ensure excellent customer service for Classifieds Mobility's key professional car accounts, by understanding and effectively resolving their issues, while contributing to the continuous improvement of processes and the achievement of customer satisfaction and operational performance objectives
- Your role may extend to other Classifieds Mobility Customer Service brands, to help improve customer satisfaction in customer relations assignments
- Ensure quality customer service for key automotive accounts through multi-channel customer service management
- Understand and analyze in depth the origin of problems encountered by customers, in order to provide adapted and personalized solutions
- Anticipate customer needs and exceed their expectations by proposing innovative and relevant solutions
- Guide customers in the use of their tools and services
- Work closely with internal teams (sales, marketing, technical, etc.) to support the resolution of customer issues and ensure smooth communication
- Identify and escalate anomalies encountered by users to the relevant partners
- Adopting AI to improve our performance and satisfaction
- Analyze customer request flows to identify trends and implement improvement actions within the customer service department
- Make proposals to improve procedures and optimize processes, with the aim of improving customer satisfaction (CSAT) and SLAs
- Monitor changes in products and commercial offers and ensure that Customer Service processes are kept up to date
- Monitor internal communication channels to relay information
- Monitor trends and updates to report habitual behavior and bugs
- Be accountable for your key performance indicators and proactively monitor your individual performance to adapt if necessary
- Encourage team spirit and ensure effective collaboration between team members to achieve common goals
Our take
Adevinta Spain is part of the global Adevinta family, which is publicly listed in its native Norway. The company as a whole is one of the world’s largest classified marketplace companies, boasting a portfolio of around 50 brands in over a dozen countries, and employing close to 10,000 people.
The Spanish arm owns a number of the country's top digital classifieds marketplaces including Fotocasa, InfoJobs, and Milanuncios. At a time when larger companies are acquiring scores of eCommerce startups – a concept dubbed “eCommerce rollups” – it’s really interesting that Adevinta seems to have made quite the head start.
Indeed the fact that Adevinta isn’t going after D2C brands, but the marketplaces themselves, is clever. Considering that well over $2 trillion is spent annually on online marketplaces, Adevinta Spain (as well as Adevinta as a whole) is operating from a position of strength in an extremely lucrative market, especially since a buyout by Blackstone and Permira in November 2023 was initiated. This will further bolster Adevinta's position as a market leader under strong new ownerhsip.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Our work model prioritises remote work combined with face-to-face dynamics in the office that help us connect and make strategic decisions as a team. There are a minimum of 5 face-to-face days per quarter that you will pick with your team, that is, a minimum of 20 days a year, of which there are 8 days that we have chosen for everyone because they are meetings that reinforce our culture as a company (development conversations with managers, the creation of objectives or the summer celebration and Christmas party).
- Furthermore, you have the option of working up to four weeks a year from wherever you'd like. To do this, you must have a good internet connection and be able to follow the team's schedules.
- Every year we engage into benchmarking against the external market in order to create competitive compensation packages. Moreover, we do have plans that allow you to "flex your gross salary" in order to purchase benefits such as meal vouchers, commuters card, training and child care.
- We have Apple, Dell and Samsung options to choose the hardware that helps you most in your daily life. Choose between a Macbook Pro or Dell XPS laptop and an iPhone XR or Samsung S9 phone.
- Do you travel by car or motorcycle? We subsidize part of the parking cost.
- Your well-being is our priority. We cover fully for your medical insurance and we allow family members to be added to the policy for a discounted price.
- At the Barcelona office, you can enjoy sessions of 1 hour of physiotherapy.
- Do you like going to the gym? We sponsor 70% of the monthly fee of your chosen centre/ studio and we have agreements with both Andjoy and McFit for discounted membership prices.
- We enjoy 23 days of paid-time-off a year.
- We offer free breakfast and drinks at our Barcelona office every day of the week. You can also choose to enjoy the freshmade set daily menu in our canteen for an economical price. In Madrid on Tuesdays, Wednesdays and Thursdays you can enjoy free breakfast.
Company HQ
Barcelona, Spain
Leadership
Antoine Jouteau
(CEO)Previosuly Senior Advisor at FAMAE Impact, Investor at Voie 21, CEO at Leboncoin and Member of the Advisory Board at Orchestra-Prémaman.
Salary benchmarks
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