Global Support Specialist, ClearScore
2-3 days a week in office
Financial wellbeing marketplace
Posted today
Financial wellbeing marketplace
201-500 employees
Posted today
2-3 days a week in office
201-500 employees
Company mission
ClearScore's vision is to help everyone, no matter what their circumstances, achieve greater financial wellbeing. They've started this journey by giving everybody access to their credit score and report for free, forever.
Role
Who you are
- This role is ideal for someone who is able to work independently and come up with and deliver solutions driving the right outcomes
- You need to be able to wear many hats, take initiative and effectively prioritise your work
- Customer obsessed
- Passionate about helping people and resolving complaints
- Strong experience in customer service, customer support roles or complaints role
- Proven ability to deliver tasks and small projects to specific deadlines
- Excellent command of English language
- Strong writing skills
- Keen attention to detail and analytical skills
- Ability to work independently and manage your own work to deliver on strategic objectives
- Excellent time management and organisation skills with the ability to multitask
- Willingness to learn and experiment
What the job involves
- We’re looking for an experienced Customer Support professional to join our Global Customer Support team
- The person in this role will be primarily focussed on resolving user complaints
- Please note that this role requires some flexibility in work hours - some of our stakeholders are based in different time zones and you will be required to attend regular meetings with them
- Working directly with ClearScore users to help them with their variety of complaints (e.g. fraud, bugs, disputes)
- Become a subject matter expert in complaints, providing assistance to other areas of the business where needed
- Owning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer
- Assisting the Complaints Manager with yearly complaint audits
Salary benchmarks
Our take
The number of loan options for consumers has exploded in recent years, making credit assessment super important for companies offering these loans and giving Clearscore a big market to grow into
Traditionally, lenders had a more 'computer says no' approach when it came to making loan decisions. With the wealth of data now available on people, credit assessment can be made smarter
Clearscore's approach has been to add on innovative products outside of credit scoring, e.g. helping consumers understand how to improve their financial position and offering car and home insurance
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
36% female employees
-6% employee growth in 12 months
Company
Employee endorsements
Challenging work
"We have a really clear mission and with that, it means everything you work on is to improve for our users and make the world of personal finance..."
Funding (last 2 of 3 rounds)
Jul 2024
$4.3m
GRANT
Jun 2021
$200m
GROWTH EQUITY VC
Total funding: $219.9m
Company benefits
- Additional day off on your birthday
- Flexible, generous and personalised maternity and paternity plans
- Company personal trainer, boxing and yoga classes
- Very flexible work hours and the ability to work from home
- In house psychotherapist, coach and financial coach
- Dog friendly office
- Pay transparency for every level across the business
- Hatch - Financial Planning support
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company values
- We deliver
- We lead
- We fight
- We are disciplined
- We are proud
- We obsess
- We fail and fix fast
- We are focused
Company HQ
Vauxhall, London, UK
Articles
Leadership
Justin
(CEO)CMO at Zapp, Vice President of Marketing at Capital One and Global Head of Marketing at Deutsche Bank. Founded ALLOW in 2010, helping people get in control of their personal information.
Dan
(Director)Currently Managing Partner at Blenheim Chalcot, the venture builder where ClearScore was started
Nigel
(Chairman)Currently Managing Partner of QED Investors. Co-founder of Capital One
Diversity, Equity & Inclusion at ClearScore
- Active Employee Representative Group discussing D&I initiatives with every team
- Mental Health support and Mental Health days available
- Mandatory Unconscious Bias training for every interviewer
- Clear goals to decrease Pay Gap communicated openly in company meetings
- Regularly check-in via anonymous feedback to ensure high Diversity & Inclusion scores in our employee experience
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