Staff Content Designer, Abridge

• 8+ years of experience in content design, UX writing, or a closely related discipline, with a portfolio that spans enterprise and consumer or patient-facing products
• Demonstrated experience building AI style guides and writing content standards that shape model behavior — not just surface copy
• A working understanding of how LLMs are trained; you know the difference between pre-training and post-training and how that affects the way you do your job
• A track record of making highly technical concepts feel clear, honest, and human — without softening the truth or adding gloss
• The range to write for a cardiologist reviewing a SOAP note and a patient reading their first-ever visit summary — and know exactly what each one needs

Desirable

• We're looking for a principal-level content designer who understands that the power of conversation
• You'll shape how an AI thinks, communicates, and connects with clinicians
• You won't just be writing for a product
• You'll be shaping how an AI speaks in some of the most consequential moments in medicine — a new diagnosis, a medication change, a care plan that a patient has to actually understand and follow
• Clinicians spend much of their time buried in documentation, and patients too often leave appointments confused, overwhelmed, or forgotten
• Abridge exists to change both of those realities
• This role is for someone who believes language is a design material — and who knows how to wield it with precision, warmth, and accountability
• You'll own the voice and content foundations for our AI — building the standards, style guides, and principles that govern how we communicate across product, marketing, education, and brand
• You'll work closely with researchers, designers, engineers, and ML teams to make sure our voice isn't just documented but actually embedded: in training data, in prompts, in the model itself
• You'll translate the hardest, most technical ideas in AI into language that's honest, warm, and genuinely useful — without corporate gloss
• Build and own Abridge's AI voice and content foundations — the style guides, principles, and standards that govern how our AI sounds across clinical and patient-facing surfaces
• Work directly with ML researchers and model teams to embed content standards into training and fine-tuning, not just documentation
• Translate the complexity of clinical workflows, billing codes, and AI-generated output into language that clinicians trust and patients can actually use
• Define content standards for two very different audiences: clinicians who need accuracy and speed, and patients who need clarity and reassurance
• Partner with product, design, and engineering to advocate for content quality at every stage of the product lifecycle — from model behavior to the last word of a patient visit summary
• Establish the craft and practice of content design at Abridge, raising the bar for how we think and talk about language across the team