Client Relations Lead, Brandwatch
$55-58k
Digital consumer intelligence company
Open for applications
Digital consumer intelligence company
1001+ employees
Open for applications
$55-58k
1001+ employees
Company mission
To build a new kind of enterprise intelligence that helps marketers find smart, fast, insightful answers at scale and at speed.
Role
Who you are
- Strong relationship management skills with a service-oriented mindset and a keen understanding of news dynamics
- Demonstrated ability to analyze data and identify actionable insights. Proficiency in Excel, including experience with data functions, pivot tables, and basic formulas to support client reporting, performance tracking, and decision-making
- Familiarity with using proprietary or specialized software platforms, with a proven ability to quickly learn and effectively leverage new tools. An enthusiasm for technology and a proactive approach to utilizing software that supports and enhances client service
- Proven problem-solving abilities and meticulous attention to detail
- Ability to adapt and maintain composure under pressure
- Effective communicator with excellent verbal and written skills
- Team-oriented approach, with the flexibility to assist as needed
- Degree in Communications, Public Relations, Journalism, Marketing, Business, Hospitality, or Social Sciences preferred
What the job involves
- Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow
- Lead client calls and meetings, ensuring consistent account servicing with internal team coordination
- Address client questions, needs, and issues promptly in collaboration with delivery, product, and commercial teams, including escalations when necessary
- Oversee new client onboarding and ensure a smooth adoption process
- Support revenue retention and expansion for Insights clients, monitor scope and labor, provide renewal pricing recommendations, and prepare contract documents
- Cultivate long-term partnerships, acting as a trusted advisor by anticipating and articulating client needs
- Write concise updates and reports on tight deadlines
- Engage with internal teams, including solution consulting, operations, and sales, to ensure alignment with client objectives
- The Client Relations Lead is responsible for maintaining and strengthening customer relationships, serving as the primary liaison between the client and the company
- This role is essential in ensuring communication flow, resolving issues, upholding quality control, and driving client renewals and upselling
- The Client Relations Lead works closely with the Rapid Intelligence and Media Intelligence teams to align deliverables with customer expectations
- They are the key authority on customer Insights services, documenting evolving client needs, potential risks, and upsell opportunities to support retention and foster engagement with senior-level stakeholders across Insights Consulting and Commercial
- As a core part of our executive briefing service, the Client Relations team embodies the voice of the company, consistently aiming to exceed client expectations
- In this role, each day will bring new challenges and opportunities. One day, you may be discussing ways to improve our services with clients; the next, you could be managing client issues on a tight deadline
- Collaboration with editorial, technical, and sales departments is key to delivering high-quality service and product enhancements
Our take
Brandwatch's subscription-based social intelligence service boasts thousands of clients, including Unilever, Whirlpool, British Airways, Walmart and Dell.
The company has pivoted from its initial mission of improving marketers' ROI with social listening to a more ambitious one: 'building a new kind of intelligence'. The pivot comes after its merger with former main rival, Crimson Hexagon and its acquisition with PR and media software company Cision.
The company is positioning itself to help big brands to use social data, among many other types, to make deep-acting business decisions. This is opening up an even larger market for its services, with two-thirds of the Forbes 100 companies as clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2015
$33m
SERIES C
May 2014
$22m
SERIES B
Total funding: $64.4m
Company benefits
- Medical, dental, vision
- Life & disability insurance
- 401(k) with company match
- Laptop
- PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
- Casual work environment with amazing co-workers
- Monthly company events/bonding
- PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
- Casual work environment with amazing co-workers
Company HQ
Brighton, UK
Leadership
Cali Tran
(President & CEO, not founder)Previously worked as the company's CCO before becoming CEO. Current CEO of Cision. Former President & CBO of Centerfield, and was President & CEO of Valassis.
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