Consumer Insights Manager, eBay
Regulatory
50%+ in-office collaboration
Leading online marketplace
Be an early applicant
Leading online marketplace
1001+ employees
Be an early applicant
50%+ in-office collaboration
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- 5+ years of relevant working experience in consumer insights, market research, conducting research globally and specifically in Europe
- Experience in regulated industries would be an asset. ideally within e-commerce, tech
- Demonstrable experience designing, planning and running primary and secondary, qualitative and quantitative research and using the latest research techniques (eg agile, AI…). Strong qualitative research skills preferable
- Executive presence and the ability to influence business partners at different levels of hierarchy
- Excellent storytelling, communication, and data visualization skills
- Ability to effectively prioritize efforts and resources and adapt to changing requirements
- Business sense with an ability to understand company strategy and external factors (such as regulatory developments in EU and US) and align insights work accordingly
- Clear, succinct, communication style. Able to explain complex topics simply
- Fast and self-motivated learner with ability to get up to speed fast on new and different challenges or areas of the business and in the changing regulatory environment
- Proficiency in English is required; German skills are a plus
What the job involves
- EBay is seeking a highly collaborative and motivated Consumer Insights Manager to join our growing Global Consumer Insights team
- This role is a critical thought partner for internal business partners, providing insight-led recommendations to drive strategic decisions
- The position will report to the Head of Regulatory and Seller Insights and will focus on Regulatory Insights, supporting eBay’s Regulatory Initiative—a global effort to ensure seamless customer solutions that align with evolving regulatory requirements
- You will work cross-functionally across Legal, Tax, Product, Marketing, Customer Support, Government Relations, and other critical teams to shape consumer-centric solutions that balance regulatory compliance and business growth
- Lead the design and execution of primary and secondary research (qualitative and quantitative), using the latest methodologies (e.g., agile research, AI-powered insights)
- Work closely with leading research partners and ensure high quality results
- Partner with internal and external researchers to ensure best-in-class data collection, synthesis, and insight generation
- Deliver clear, actionable recommendations to guide strategic decision-making across multiple business functions
- Synthesize and distill complex consumer insights into compelling narratives that drive executive-level decision-making
- Present research findings with confidence, clarity, and impact to senior business partners and teams across the organization
- Provide data-backed strategic guidance that shapes eBay’s regulatory and business approach
- Build positive relationships with leaders, cross-functional teams, and regulatory partners
- Understand and navigate cultural and market differences, ensuring insights are globally relevant yet locally actionable
- Drive thought leadership, influencing initiatives through customer-centric insights
- Advocate for the voice of the customer, ensuring insights inform policy, product, and business decisions
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Articles
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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