Senior Cloud Ops Engineer, GoFundMe
2-3 days a week in office
Social fundraising platform
Posted today
Social fundraising platform
501-1000 employees
Posted today
2-3 days a week in office
501-1000 employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- Bachelor’s Degree in Computer Science, a related field, or 8+ years of equivalent practical experience
- Minimum of 6 years of experience designing and managing scalable, cloud-based infrastructure, preferably in SaaS environments
- Deep technical expertise with a strong foundation in computer science, sharp engineering skills, and a commitment to delivering high-quality solutions
- Expert-level knowledge of AWS cloud services, container technologies like Docker and Kubernetes, and Infrastructure as Code (IaC) tools like Terraform and CloudFormation
- Proficiency in software architecture, including asynchronous event-driven architecture and microservices
- Experienced in performance and reliability testing using tools like Artillery, K6, or similar frameworks
- Experience in defining, monitoring, and managing Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to ensure the cloud infrastructure consistently meets performance and availability targets
- Proven expertise in disaster recovery planning and execution, including developing and implementing robust strategies to maintain business continuity and achieve rapid recovery in the event of an outage
- Hands-on experience with application performance management (APM) tools like New Relic, DataDog, and Splunk
- Advanced scripting and development skills in Bash, PHP, and NodeJS languages
- Skilled in managing distributed data systems, troubleshooting complex issues under high load, and designing for high transaction volumes
- Knowledgeable in compliance regulations, including PCI, SOC2, and GDPR
- Strong collaborative skills with a track record of leading initiatives and working with cross-functional teams
- Adaptable and thrives in a fast-paced and agile environment
- Excellent communication skills, capable of effectively collaborating across diverse teams and cultural backgrounds
Desirable
- AWS cloud certifications
- Experience with fault-tolerant system design, large-scale distributed systems, and high-transaction environments
- Familiarity with tools and processes for infrastructure resiliency and fault injection testing
What the job involves
- Design and implement robust, fault-tolerant cloud solutions to process billions of dollars annually, ensuring scalability, resilience, and compliance
- Share expertise and foster a culture of continuous improvement, innovation, and learning within the team, contributing to technical mentorship and knowledge sharing
- Participate in strategic decisions regarding cloud architecture, influencing the adoption of best practices and cutting-edge technologies
- Work collaboratively to enhance system performance, observability, and reliability across the infrastructure, focusing on improving real-time monitoring and logging for operational excellence
- Lead initiatives to improve infrastructure resiliency, leveraging tools like AWS Resilience Hub and Fault Injection Simulator to test and enhance system robustness
- Drive application resilience by designing and executing load tests, simulating infrastructure faults, and analyzing results to improve fault tolerance
- Incorporate scalability and performance testing as integral parts of service design, ensuring services meet reliability and performance goals under high transaction volumes
- Embed testing phases within CI/CD pipelines to promote shift-left performance testing practices, improve efficiency, and reduce development cycle times
- Contribute to implementing and analyzing DORA (DevOps Research and Assessment) metrics to enhance the efficiency and effectiveness of the development lifecycle
- Participate in an on-call rotation to promptly address and resolve critical incidents, ensuring continuous operational excellence and rapid recovery during outages
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform started initially with a focus on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratize fundraising through the medium of online.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception.
This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world. Notably, it stands amongst the likes of Airbnb, Facebook, and Netflix in being backed by tech investors TCV.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Corporate Affairs Officer, not founder)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
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