Customer Success Manager, Metropolis
£35-40k
Office located in Stockport
Autonomous commerce platform for urban mobility
Open for applications
Autonomous commerce platform for urban mobility
1001+ employees
Open for applications
£35-40k
Office located in Stockport
1001+ employees
Company mission
To disrupt traditional city infrastructure to empower the future of urban mobility.
Role
Who you are
- 3+ years of relevant SaaS experience as an Account Management, Customer Success, or similar experience
- Hands-on experience supporting e-commerce platforms, including working knowledge of HTML, CSS, Data Analysis, and API integrations
- Strong expertise in managing complex technical projects and integrations
- Confidence in leading client calls, delivering presentations, and navigating stakeholders at all levels
- Ability to prioritize multiple clients and complex workstreams without losing sight of the details
- Creative, calm approach to resolving complex client issues
- Meticulous mindset when setting up platform functionality or specifying product changes
- Proactive interest in emerging AI technologies and a desire to explore how they can enhance productivity, data analysis, or the customer experience
Desirable
- Proficiency with Salesforce, Jira, or similar CRM/CMS
What the job involves
- Engage deeply with clients to understand their business goals and advise how AeroParker’s features can meet their needs
- Lead the project management for the delivery and integration of AeroParker for clients, ensuring high-quality, timely deployments
- Act as a "Voice of the Customer" internally, advocating for client needs and helping shape future product enhancements
- Identify development opportunities to enhance the customer experience and ensure technical improvements are properly specified and delivered
- Maintain rigorous oversight of contract deadlines, invoicing, and platform performance
- Maintain an expert-level understanding of the AeroParker platform and stay ahead of e-commerce and parking industry trends
Our take
Driven by computer vision and AI technology, Metropolis offers a seamless parking and checkout experience by turning cars into wallets. This eliminates the need for physical tickets and pay machines, allowing property owners to maximise the financial performance of their parking assets and offer a modern service to customers.
Metropolis aims to revolutionise parking by integrating future mobility solutions, such as autonomous vehicle deployment, charging stations, and eVTOL infrastructure. Its approach includes dynamic pricing to optimise revenue during demand surges.
The company has expanded rapidly following several fundraising rounds and some lucrative partnerships. Its acquisition of SP Plus Corporation helped to position Metropolis as a leader in AI infrastructure for parking and mobility, and its now grown to be worth $5 billion.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2025
$500m
SERIES D
Oct 2023
$1.1bn
SERIES C
Total funding: $1.8bn
Company benefits
- Equity options - We offer ownership opportunities through stock options
- Wellness benefits - A wellness program designed to support a variety of needs
- Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees
- We subsidize high-quality health insurance coverage for full-time and hourly employees
- 401(k) match - Plan for your future with a 4% company match
- Parental leave - Receive support prior to, during leave, and as you transition back to work
- Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees
- Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work
- Hybrid environment - Magic happens face to face, but we support a flexible working model
Company HQ
Downtown, Santa Monica, CA
Leadership
Alexander Israel
(CEO & Co-Founder)Former Vice President & General Manager at INRIX. Co-founder and former COO at ParkMe. BA in Business & Economics at University of Puget Sound.
Travis Kell
(CSO & Co-Founder)Former Senior Vice President at Winton Group. Previously Director of Hedge Fund Solutions at BlackRock. BA in Business at University of Puget Sound.
Courtney Fukuda
(Chief Integration Officer & Co-Founder)Formerly hedge fund solutions group at BlackRock. Managed senior relationships with sovereign wealth fund, central banks and other major institutional investors. BA in Economics at Yale University.
Peter Fisher
(CCO & Co-Founder)Formerly growth equity Investor at Transamerica Investment Management, BA in Political Science at Boston College.
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