Employee Success Business Partner Director, Salesforce
$193.8-281.1k
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$193.8-281.1k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The ideal candidate will possess strong analytical skills to help advise and influence their clients
- This is a complex role requiring proven capability to excel in a fast-paced environment and comfort working in a diverse and matrixed organizatio
- Interpersonal skills and organizational agility: Proven track record of developing effective relationships across all levels of the organization and with diverse client groups. Ability to develop the trust of business executives and the support of the COEs. Demonstrated ability to drive major initiatives and influence stakeholders at all levels
- Change management skills: Ability to add value through change management; help pivot the culture and improve overall effectiveness of the business and teams
- Resiliency: Must be resilient in building relationships with business executives, exerting pressure when needed, and choosing priorities carefully
- Problem-solving and critical thinking: Approach problem-solving from an evidence-based perspective, using sound reasoning and recognizing how emotion affects choices and implementation. Ability to diagnose and successfully handle organizational development issues
- Strong business acumen: Enjoys the business side of business. Knowledgeable about the organization’s finances and operations and how talent management affects each. Approaches problem-solving from a business-first perspective
- Analytical Skills: Comfortable with data and using data to provide insights to help advise and influence business decisions
- Project Management skills: Establish project objectives, analyze data, prioritize responsibilities, delegate tasks, execute project deliverables, and track and measure to successful completion
- Outstanding written and verbal communication skills; must be an articulate and persuasive communicator
- Ability to work effectively in a team environment and a highly matrixed business environment
- Proven leadership capability and experience in driving a high level of employee satisfaction within the team
- Ability to conduct group facilitation, and coach and counsel management at all levels
- Knowledge of staffing and compensation strategies, practices, and processes
- Participation in Leadership Development Programs like Elevate for internal candidates
- Minimum of 10+ years of strategic HR Business Partner experience and 15+ years overall HR experience
- Leadership experience
- Experience providing HR business partner support to global organizations of 1000+ employees
- Proven HR experience, preferably within a high-growth technology organization
- Results-driven, solutions-oriented, and comfortable in a fast-paced environment with competing priorities
- Knowledge of Excel and PowerPoint: ability to prepare and lead executive-level presentations, and collect, assimilate, and analyze data
What the job involves
- Employee Success (ES), our Human Resources organization, is comprised of Recruiting, Employee Success Business Partners (ESBPs), Compensation & Benefits, People Operations, Talent Growth & Development, Employee Relations, and more
- We work collaboratively to build and support Salesforce, making business decisions based on our core values: Trust, Customer Success, Innovation, Equality, and Sustainability
- We are seeking a Director, Employee Success Business Partner (ESBP) to provide comprehensive HR business partnership to client organizations within Customer 360 Applications Engineering (Sales Cloud, Service Cloud, Marketing Cloud, Field Service, Commerce Cloud)
- In this role, you will work closely with the EVP of the Customer 360 Applications Engineering team on employee engagement and retention, manager/employee development and coaching, compensation planning, organizational development, change management, special projects, and AI (Agentforce)/analytics
- You will report to the ESBP leader for Product and Platform Engineering
- Strengthen the leadership team of each function by providing coaching and development to executives
- Act as a change-agent as the ES organization grows, aiming to provide a world-class customer and employee experience
- Lead initiatives ranging from complex to highly complex, significantly impacting client needs. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), and employee/management development
- Promote employee and organizational development, including management development, succession planning, performance management programs, skills gap analysis, and career development
- Partner with and between Centers of Excellence (COEs) to deliver seamless human resources processes and programs across the organization. Leverage all HR programs, policies, processes, and systems
- Provide clients with data, findings, and recommendations on the health of client organizations by assessing trends in performance, span of control, employee engagement, manager feedback, attrition, and turnover
- Utilize our technology, such as Agentforce, to create a great employee experience throughout the entire employee life cycle
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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