Client Success Partner, Malt
DACH
+ Employee Stock Options
2-5 days a week in office
Freelance consulting marketplace
Job no longer available
Freelance consulting marketplace
501-1000 employees
Job no longer available
+ Employee Stock Options
2-5 days a week in office
501-1000 employees
Company mission
Give people the freedom to choose who they work with
Role
Who you are
- You bring 3+ years of experience in sales, recruitment or project management
- Ideally you have worked in a fast-growing B2B environment, such as SaaS or an agency and managed major client accounts
- You go above and beyond your own goals and add value to your team and the entire organisation
- You speak German on a native level and are fluent in English
What the job involves
- As Project Partner you will be a matchmaker between client and freelancers/consultants, while being their internal voice to improve the Malt product and services, conduct occasional qualification interviews with freelancers and consultants at the client's request to select the most suited ones especially for our Malt Strategy projects
- Find the best freelancers and consultants to meet your key account clients’ needs and be a strong project partner for the clients using your insights on the freelance market
- Work hand-in-hand with the sales team and build proactively solid relationships with sales and customers as a trusted partner
- Advise your clients on using the platform independently and writing strong briefings to attract the best experts and consultants
- Conduct occasional qualification interviews with freelancers and consultants at the client's request to select the most suited ones
- Be an expert for the Malt algorithm and the associated best practicesAdvise freelancers and consultants to build a powerful profile and train them on good interviewing practices
- Improve internal processes and procedures to enhance quality, customer experience and efficiency within our team
Application process
- First call with Chloé (Talent Acquisition Manager) to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
- Interview with Kristin (Head of Project Partnering DACH), the hiring manager, to discuss your experience and how it would align with this role. (45-60 minutes)
- Role Play with a Head of Project Partnering and a Business Unit Manager in order to assess your technical skills. (45-60 minutes)
- Final interview with Adrian (GM DACH) and Nicolas (Global Head of Project Partnering) to discuss Malt’s long-term vision. (30-45 minutes)
Our take
Malt is carving out a unique space in the European freelance marketplace by specialising in connecting companies with technically skilled freelancers like developers, data scientists, and project managers. This targeted approach sets it apart from broader platforms like Upwork and Fiverr, where diverse talents compete for projects often through low bids.
The company further distinguishes itself by offering dedicated account managers to companies. These account managers help source the right talent, handle payments, and manage legal and administrative tasks. This comprehensive service caters to the growing trend of digital nomadism, attracting skilled technical professionals seeking freelance opportunities.
Malt's success is evident in its funding, attracting significant investment, and growing its network to over 800,000 freelancers across five European countries. Its also secured partnerships with major companies like Unilever, Bosch, and L'Oréal, further solidifying its position as a leading player. Following its acquisition of competitor Comatch, it has set ambitious goals to become the go-to freelancer marketplace in Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2021
$90.5m
GROWTH EQUITY VC
Feb 2019
$28m
SERIES C
Total funding: $126.5m
Company benefits
- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris
- Equity: Every Malter is entitled to stock options
- Lunch vouchers: €9/day on your Swile card
- Transportation: 50% reimbursement (any type of transport)
- RTT: From 8 to 12 days off
- Malt sabbatical: After three years, every Malter is entitled to a one month paid sabbatical leave
- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
- Work from home for up to 2 days a week
- Annual team building events
Company HQ
Chaussée-d'Antin, Paris, France
Leadership
Vincent Huguet
(Co-Founder & Co-CEO)Previously a Corporate Development Manager at Telmex. Founded Mexico's leading online florist Algoespecial, and then co-founded online printer Groupe Aventers.
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