Reliability Engineer, Amazon
Global Reliability Intelligence Programs
More information about location
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- If you enjoy solving complex problems, influencing decisions, and delivering real results at scale, this is where you do it
- Bachelor's degree
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc
- Experience with data scripting languages (e.g., SQL, Python, R, or equivalent) or statistical/mathematical software (e.g., R, SAS, Matlab, or equivalent)
- Bachelor's degree in Engineering, Technology, Science, Operations Research, Robotics, Mathematics, or related fields, or a Associate's degree or above and experience in scripting for data analysis (Perl, Awk, etc.)
- Knowledge of BI analytics, reporting or visualization tools like Tableau, AWS QuickSight, Cognos or other third-party tools
- Experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python), or experience in building financial and operational reports/data sets that inform business decision-making
- Experience using data to drive root cause analysis for making business decisions with Excel or other analytical tools
- Experience with predictive and preventative maintenance, repair, troubleshooting, and diagnostics on material handling equipment (MHE) and automated conveyor systems
- Experience in at least one of these technology areas: DevOps, serverless, software development and design, CI/CD, AI/ML, Storage, Networking or Databases
- Knowledge of infrastructure automation delivered through the software development lifecycle in an API-enabled environment, including agile development, software architecture/patterns, and modern cloud services
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Desirable
- Bachelor's degree, or experience or certifications in API design, cloud architecture/deployment, service-oriented architecture, mobile development, performance optimization, databases design and related fields
- Knowledge of data modeling and data pipeline design
- Experience with industry standard tools and scripting languages (Python or Perl) for automation
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations, or experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
- Experience in software development, or experience with automation and any version control tools and experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
- Knowledge of overall system architecture, scalability, reliability, and performance in a database environment
- Experience with various types of research methodologies is key, including quant, qual, 1P & 3P data, trend analysis & forecasting, etc
- Experience applying machine learning algorithms to find business-critical patterns in operational data
- Experience developing and presenting recommendations of new metrics allowing better understanding of the performance of the business
- Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes, or experience working with stakeholders
What the job involves
- A Reliability Engineer focused on RCA and FMEA hunts down the true causes of failures and eliminates them before they happen again
- They lead high-impact investigations, turn data into clear actions, and drive measurable improvements in uptime and performance
- This role also gets ahead of problems by identifying risks early through FMEA and building smarter, more reliable systems
- Lead Root Cause Analysis (RCA) for high-impact and recurring failures, driving deep-dive investigations to identify true root causes and ensure effective, lasting corrective actions
- Develop, maintain, and continuously improve Failure Modes and Effects Analysis (FMEA) to proactively identify risks, prioritize mitigation, and prevent future failures
- Analyze equipment and operational data to identify trends, systemic issues, and performance gaps, translating findings into actionable reliability improvements
- Build and maintain BI dashboards, automated reports, and performance metrics (e.g., uptime, MTBF, failure rates) to enable data-driven decision-making
- Lead cross-functional execution of reliability improvements by partnering with operations, engineering, maintenance, and external vendors across multiple sites and regions
- Drive development and enhancement of RCA/FMEA tools and software by working closely with DevOps and technical teams, including requirements gathering, testing, and user feedback
- Establish and standardize reliability best practices, while supporting policy creation, training, and organizational adoption of RCA and FMEA methodologies
- In this role, you will partner closely with DevOps teams to refine and improve tools and systems that support RCA and FMEA at scale
- You will analyze failure trends to identify recurring issues, systemic gaps, and opportunities to improve reliability and performance
- A key focus is supporting FMEA initiatives by helping teams proactively identify risks and implement effective mitigation strategies
- You will also review high-impact events and completed RCAs to ensure quality, consistency, and actionable outcomes
- In addition, you will collaborate with engineers, operators, and vendors across regions to align corrective actions and drive execution, strengthening how the organization learns from and prevents failures
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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