Customer Service Operations Intern, Dance
E-bike subscription service
Job no longer available
E-bike subscription service
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make cities more livable, by facilitating access to electric mobility for everyone.
Role
Who you are
- Be enrolled in a University or a recent graduate
- Enjoy being hands-on and close to the action
- Be charming and a natural problem-solver who loves to interact with customers. You understand customer needs and will do your best to reach the resolution needed
- Are based in Berlin or Paris, or willing to relocate for the duration of the internship?
- Have a high level of energy and a proactive mindset to contribute in a fast-paced environment
- Have great English, German, and French written and verbal communication skills
- You are available full time ideally for 6 months (minimum period of 4 months)
What the job involves
- In this role you will be part of Dance’s Customer Support team, working alongside an experienced team of customer care agents and team leads
- The role is based in our headquarters in Berlin and will support our concierge team lead on all day-to-day tasks
- Further, this role will have a dotted line to our head of operations working 50% of the time on strategic projects and process improvements
- Use quantitative and qualitative data to identify opportunities to support the standardization and automation of customer care processes
- Define and document best practices to ensure consistency and quality across all customer service activities
- Test and launch AI-based customer messaging tools to help customers receive instant and personalized replies to their queries
- Collaborate with our software and operations team to establish standards and ensure their effective implementation
- Provide extraordinary customer support to Dance customers via email and in App Messenger
Our take
More than 1,000 kilometres of new cycling infrastructure have been implemented in Europe since 2020, and nearly half of Germans are interested in owning an e-bike. The European market is now projected to double by 2025. However, with an average purchasing price of €2,300, e-bikes are expensive and have a higher probability of being stolen, leaving many consumers out of the market.
Dance offers a cheaper, more flexible alternative to buying an e-bike. Dance’s “E-bikes-as-a-service” solution allows users to pay for a subscription service for e-bikes. For a set monthly cost, e-bikes are delivered directly to users’ doors, plus the subscription also covers servicing, repairs, theft insurance, and a replacement bike in the case of theft. Dance was founded by the team behind SoundCloud and Jimdo, which has lent the company considerable credibility and attracted impressive funding.
Dance has gained a solid foothold in Germany, France, and Austria. Its largest market is Paris, as the city is set to build +1,000 km of bike lanes. It will face significant challenges in other markets. If Dance is to scale its operations in new territories - such as the UK, where there are large competitors such as DASH, LYTE, and Zoomo - its 2025 funding will need to be put to good use. It plans to accelerate its expansion in existing French and German markets, alongside the development of its product to optimise the user experience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Flexible working hours
- Flexible vacation framework, because disconnecting is important!
- Career development opportunities
- Generous learning and development allowances, to guarantee you increasing progress and concrete development prospects
- Access to nilo.health services for your mental well-being
- Workation opportunities
- Relocation support
- Generous allowance for setting up your home office
- Employee stock ownership plan
- Your own Dance ebike or emoped
- Remote-first, with a comfortable co-working space in Berlin's Prenzlauer Berg for those who want to make use of it
- Optional private pension with employer matching
Company HQ
Mitte, Berlin, Germany
Leadership
Alexander Ljung
(Chairman)Alexander co-founded Soundcloud in 2007 after studying at KTH Royal Institute of Technology in Sweden, and serves as its CEO and managing director. Alexander founded Dance in 2020 alongside Christian Springub (ex-Jimdo) and Eric Quidenus-Wahlforss (formerly of SoundCloud).
Eric Quidenus-Wahlforss
(CEO)Eric Wahlforss holds a Master of Science in Industrial Economics from the Royal Institute of Technology in Stockholm, and studied Business at the Stockholm School of Economics. Eric is the Co-Founder and CEO of Dance. He co-Founded SoundCloud Limited in 2007 and served as its Chief Technology Officer.
Christian Springub
(CPO)Christian Springub started his first company while still in school. Christian is a co-founder of Jimdo and currently heads Jimdo USA. Christian is the COO & Co-Founder of Dance.
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