Customer Success Manager, Procurify
CA$73-90k
OTE
More information about location
Procurement and purchasing software
Open for applications
Procurement and purchasing software
101-200 employees
Open for applications
CA$73-90k
OTE
More information about location
101-200 employees
Company mission
To reinvent the way organizations spend.
Role
Who you are
- The ideal candidate will be a problem-solver with a strong alignment to these values, passionate about setting customers up for success
- We’re seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives
- 3+ years of Customer Success experience in SaaS
- Strong problem-solving skills and a self-starter attitude
- Customer-centric mindset; challenges the status quo and finds a better way
- Understands our customer personas and the goals and challenges of our target market
- Excellent written and verbal communication skills both internally and externally
- Keeps up to date on trends and news from the industry, our competitors, and our target market
- Shares Procurify values of Compassion, Courage, Creativity and Curiosity
- Comfortable working independently as well as part of a team in a fast-paced environment
What the job involves
- Procurify is looking for a customer-obsessed, value-driven person who is passionate about building relationships and setting customers up for success!
- As a Customer Success Manager, you will manage a book of business with a strong focus on maximizing business outcomes by ensuring both the depth and breadth of adoption
- You will proactively manage and monitor customer health, identify upsell opportunities, and effectively communicate customer needs cross-functionally while balancing them with business objectives
- Additionally, you will enhance the customer journey and embody Procurify’s core values of Creativity, Courage, Curiosity, Compassion, and Customer Obsession
- Manage a book of business valued at approximately $1-2M; overseeing the entire customer journey from post-onboarding to product adoption, expansion, advocacy, and renewal
- Build and nurture long-term relationships with customers, ensuring they achieve their business objectives
- Drive product adoption by providing guidance and resources to ensure customers fully utilize and benefit from Procurify
- Proactively manage and monitor customer health, identifying and addressing escalations and churn risks, regardless of renewal timing
- Identify upsell and expansion opportunities for the Account Management team to maximize customer value and business growth
- Communicate customer needs cross-functionally while balancing them with business objectives and managing customer expectations
- Who we’re looking for
Our take
Business spending can be complex and intimidating, and companies often need to navigate multiple platforms. Companies need to find a way to make business decisions that are simple, well informed and ideally all on one platform.
Procurify helps businesses by assisting them to understand and align their organizational spending with their core values and business objectives. The company's procurement software offers a structured method that gains and tracks approvals for spending. The platform organises all purchasing and spend documents, and enhance the information that’s already in the accounting system.
The company is the leading spend management, purchasing, and procurement software platform and is used by hundreds of companies. They are focused on creating a new category around Spend Culture for small to mid-size companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2023
$50m
SERIES C
Jun 2019
$26m
SERIES B
Total funding: $88.4m
Company benefits
- Remote-first - As a remote-first organization, our team can work anywhere within Canada
- Four-day workweek - Burnout is real. To help you maintain the balance between work and life, all Procurify team members work four days a week
- Flexible work hours - We don’t have set hours. You have the flexibility to work on the schedule that works for you and your team
- Unlimited RTO - We know there’s more to life than just work, which is why we offer unlimited Responsible Time Off for all of our team members. We encourage our team to take breaks and unplug
- Health benefits - We prioritize our team’s health and wellbeing. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account
- Stock options - Everyone has a chance to own a part of Procurify with our competitive stock program
- Financial wellbeing - We provide Wealthsimple programs and access to financial advisors to support our team’s diverse life goals
- Training and development - Personal and technical growth are things that we value, so we provide access to Pluralsight, Masterclass, and progressive career matrices
- Tech setup - We make sure our team is equipped with the right tools and tech to set them up for success from Day One
- Community initiatives - We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns
- DEI initiatives - We run a diversity, equity, and inclusion roundtable monthly where we host guest speakers and tackle the topics that matter
- Referral program - It’s all about who you know. Our grand prize for our Referral Bonus Program is a bucket list vacation for two!
Company values
- Curiosity: If you don’t know, you ask
- Courage: We ask the hard questions because those are what move us forward
- Creativity: You actively think outside of what we know to come up with creative ideas
- Compassion: You practice compassion in every single other behaviour you do, whether it’s with our customers, community or team
Company HQ
Downtown Vancouver, Vancouver, BC
Articles
Leadership
Kenneth Loi
(CCO)A background in design and operations.
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