Customer Success Manager, Tennr
$100-140k
+ Equity + Bonus
More information about location
Automation platform for healthcare operations
Open for applications
Automation platform for healthcare operations
21-100 employees
Open for applications
$100-140k
+ Equity + Bonus
More information about location
21-100 employees
Company mission
To ease the administrative burdens on healthcare providers.
Role
Who you are
- To be successful, you’ll need a proven track record of building and maintaining deep, lasting relationships with customers
- Even more crucial is a love for technology and problem-solving
- Customer-Facing Experience: You have 3+ years of direct customer interaction in roles such as customer success, consulting, project management, program management, or implementation consulting
- Customer Value Obsessed and Revenue Minded: You're comfortable discussing upsells/expansions, always prioritizing the customer's best interests
- Domain Expertise: You're well-versed in B2B SaaS and software implementations. Experience in American healthcare operations or top-tier healthcare consulting is a significant advantage
- Startup Work Ethic: You thrive in a fast-paced, unstructured environment, maintaining strong urgency and accountability even without established processes. You show an eager appetite for learning and take initiative to grow your skills and expertise
What the job involves
- As a Customer Success Manager (CSM) on Tennr's Customer Experience team, your goal is to create deliriously happy customers
- Achieving this requires more than just great software—that's where you come in
- You'll work with our customers, from end users to C-Suite executives, in a role that demands a lot
- You'll need to develop a thorough understanding of the Tennr Platform and grasp the nuances of complex healthcare businesses to help customers maximize their use of our product
- As a product expert, you'll oversee end-user training while executing client success plans and managing renewals
- You'll tackle technical and complex issues while fostering excitement and loyalty among Tennr's customers
- Your Customer’s Trusted Advisor: Maintain regular communication with key stakeholders, providing consistent updates on project statuses, host trainings & education, and communicate issues in a timely manner to ensure alignment and manage expectations
- Collaborate Cross-functionally: Collaborate with Engagement Managers, Solutions Architects and Sales to strategize on account plans and ensure the Customer is deliriously happy with their experience at Tennr
- Ongoing Strategy and Adoption: Once your customers are fully onboarded and learn Tennr, you will ensure they continue to adopt it on an ongoing basis and work to expand their use cases to additional users
- You will also maintain a strong relationship with them, understanding their changing business needs and ensuring Tennr is adapting to those needs throughout our partnership
- Impact Our Product Roadmap: Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next
- Data Fluency: Leverage customer data and analytics to make informed decisions, including tracking key performance indicators (KPIs) related to customer success and using data to identify trends and opportunities
- Renewal and Expansion: As a result of your hard work getting your customers so much value out of Tennr, you will help with renewals and expansion with their plans to ensure we continue to solve their biggest growth needs year after year
Our take
In the healthcare system, there are inefficiencies associated with the referral process to specialists. Often coming in various forms, from email to fax, without any standardized structure, this leads to administrative burdens and significant delays in patient care.
Tennr has developed a machine learning and document scanning platform that automates the extraction of relevant information from referrals and facilitates faster appointment scheduling. With its focus solely on the healthcare industry, it addresses the complexities of medical terminology and ensures doctors, clinics and insurers stay informed throughout the process.
It's off to a successful start, with early adopters reporting significant improvements in their workflows, signalling strong market demand for the solution. This success is accompanied by early funding, enabling the company to focus on accelerating its growth for a bright future in the healthcare automation sector.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2024
$37m
SERIES B
Mar 2024
$18m
SERIES A
Total funding: $55.2m
Company HQ
Chelsea, New York, NY
Leadership
Trey Holterman
(Co-Founder & CEO)They studied Computer Science with a focus on Machine Learning at Stanford. Prior to starting Tennr, they focused on applying their research in the health technology world at HealthIQ and Strava.
Diego Baugh
(Co-Founder & CTO)They studied Computer Science at Stanford with a focus on Human Computer Interaction and Design. Prior to Tennr, they built automation systems at Goldman Sachs as an Automation Engineer.
Tyler Johnson
(Co-Founder & CTO)They studied Computer Science with a focus on Systems and Networking at Stanford. Prior to Tennr, they worked as a Lead Engineer at Tanduo, where they built bespoke data workflows for large industrial companies.
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