Customer Success Manager, Dreamdata
$100-120k
+ Customer Retention Bonus up to $20,000 + Equity
More information about location
Office located in Hudson Yards, Manhattan
B2B revenue attribution platform
Be an early applicant
B2B revenue attribution platform
21-100 employees
Be an early applicant
$100-120k
+ Customer Retention Bonus up to $20,000 + Equity
More information about location
Office located in Hudson Yards, Manhattan
21-100 employees
Company mission
To enable businesses to easily and quickly understand how their marketing and sales efforts drive revenue.
Role
Who you are
- 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
- A proven track record of driving results for your customers and your company
- A strategic approach to customer management, with strong business acumen
- Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth
- Entrepreneurial mindset. You will be the founding CSM and will have to wear many hats, all while operating independently
- SQL and JavaScript skills would be a significant advantage
- This is a hybrid role, in office at our Hudson Yards Manhattan location Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment
What the job involves
- As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers
- This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution
- You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales
- If you’re excited about this opportunity, you might be the CSM we are looking for!
- This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise
- For candidates with commercial experience, there is the opportunity to grow into a commercial CSM and/or Account Management role
Our take
The biggest challenge facing B2B marketers is connecting their activities to revenue. With vast amounts of data available, it can be highly difficult to accurately determine where revenue is coming from, and where effort is being wasted. Dreamdata's platform provides a unique solution to this - one which it is hoping will allow it to carve a new segment of the market for itself.
A big advantage for Dreamdata is that it was first on the scene in this niche market; something which has enabled it to secure funding from an impressive list of backers - including Venture Capital and InReach Ventures. Furthermore, solutions that aid business efficiency are currently in high demand - for example, it is estimated that up to 69% of B2B ad spend is wasted on campaigns that fail to bring a return on investment. Since Dreamdata can successfully improve business efficiency, there is a big potential market for it to grow into.
Dreamdata has focused on establishing a strong client base and accelerating its product offerings, even launching a B2B alternative to Google Analytics called Digital Analytics. The company is well-positioned to see future growth and expansion as it shapes the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2022
$6.4m
SERIES A
Dec 2020
$4.4m
SEED
Total funding: $11.3m
Company benefits
- We provide paid holidays and parental leave. Other perks include free food and drink, flexible schedules and remote working
- Start your first day with everything you need to do your best work
- We offer a financial package that includes a combination of stock options, target-based bonuses, and competitive compensation
- We're located at the centre of Copenhagen within walking distance to coffee shops and good access to transport links and city life
- Dreamdata is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t
- We're at an early stage, and this means there is tons of room for ownership, learning, and challenge
Company HQ
København K, København
Articles
Leadership
Ole Dallerup
(CTO)Previously held senior software engineer positions at Truspilot, including SVP of Engineering, and spent 3 years a Plato Mentor undertaking engineering leadership.
Ex-SVP of Product at Trustpilot, they also spent 8 years of their career as a professional skier, as well as working in numerous consulting roles.
Steffen Hedebrandt
(Chief Marketing Officer)Ex-Head of Marketing at AIRTAME, they have also been a blogger, speaker and growth consultant at DigitalGlobalization.com since 2010.
People progressing
Joined as Tech Lead in 2019, promoted to Director of Engineering after 1 year, 4 months.
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