Cloud Support Engineer, Wasabi
Cloud storage company
Open for applications
Cloud storage company
201-500 employees
Open for applications
201-500 employees
Company mission
To store all the world’s data by making data storage simple, affordable, fast and secure.
Role
Who you are
- Wasabi is seeking a Cloud Support Engineer with strong problem-solving skills and a passion for customer service to join our support team
- BS degree in Computer Science, Information Technology, or related field; or 4+ years of relevant work experience
- 2+ years in a technical support, help desk, or similar role
- Strong understanding of cloud storage technologies, networking, and virtualization
- Familiarity with troubleshooting tools, command-line interfaces, and log analysis
- Hands-on experience with cloud platforms such as AWS, Google Cloud, or Azure is a plus
- Ability to quickly diagnose technical issues, identify root causes, and offer clear solutions
- Excellent communication skills, with a customer-first attitude and the ability to explain technical issues to non-technical users
- Experience supporting mission critical systems that operate 24x7 x365
- Understanding of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS
What the job involves
- In this role, you will provide timely and effective technical support to our clients, helping them troubleshoot and resolve issues with our cloud storage solutions. You’ll work closely with product and engineering teams to escalate issues when necessary and ensure our customers receive the highest level of service
- Serve as the primary point of contact for technical support inquiries via phone, email, and chat
- Troubleshoot and resolve complex technical issues related to our cloud storage platform, working through configuration, network connectivity, and performance problems
- Document troubleshooting steps, common issues, and their resolutions in our knowledge base to improve support efficiency and customer self-service options
- Work closely with other teams, including Engineering and Product, to escalate unresolved issues and provide insights on product improvements based on customer feedback
- Educate customers on best practices for using our platform and provide training resources as needed
- Share customer feedback with product teams to help drive continuous improvement and innovation in our solutions
- Monitor and respond to alerts and support escalations during assigned shifts and on-call rotations
Our take
The cloud storage revolution is accelerating, and more and more companies want to make use of its services; but for some, the options out there may be unappealingly complex to implement, or simply beyond their financial reach. Wasabi Technologies supplies quick, reliable, and affordable cloud storage, so that more companies can make the most of the cloud.
Wasabi was founded in 2015 in hopes to make cloud data storage cheaper, as well as faster and simpler. The company provides Hot Cloud Storage, a one size fits all storage technology that is significantly cheaper than competitor alternatives. With its solution, users can affordably store near infinite amounts of data in a manner which is simple to access and easy to manage.
Wasabi Technologies has an impressive number of customers and partners globally and has raised substantial funding to Series D. This is being invested into the company’s technological capabilities and an expansion into more vertical markets - notably the APAC regions. The funding will also strengthen Wasabi's channel collaboration, and expand the company's go-to-market team and global brand strategy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Dec 2022
$15m
SERIES D
Sep 2022
$125m
SERIES D
Total funding: $326.7m
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
David Friend
(CEO)Active investor, and board member at several business. Co-founder and former CEO of Carbonite. Previously co-founded 5 other companies.
Jeff Flowers
(CTO)Co-founder and former CTO of Carbonite, of Sonexis and of FaxNet. Co-Founder and former CEO of Storiant. Previous experience as VP of Engineering.
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