Senior Developer Support Engineer, Unity
EMEA, Multiplayer Services
More information about location
Game development platform
Be an early applicant
Game development platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
Democratize game development and enable everyone to create rich interactive content.
Role
Who you are
- Demonstrable experience with an object oriented programming language
- Experience either integrating third party SDKs into existing projects, or a history of supporting customers to integrate an SDK into their own projects
- Working familiarity with the Unity engine
- Extensive experience working with and administering Linux machines
- Working knowledge of modern cloud focused technologies and orchestration solutions (Kubernetes, GCP, Azure) & a demonstrate adaptability and eagerness to learn and work with new technologies and products regularly
Desirable
- Experience coding in Golang and understanding of complex database structures
- Experience working with machine automation technologies such as Ansible and Puppet
- Experience with Prometheus or similar machine data gathering and aggregation technologies
What the job involves
- As a Senior Developer Support Engineer, you will be working with some of the biggest names in the gaming industry, helping our customers succeed by providing expert support for our Multiplayer Product Suite
- You'll focus on assisting customers in integrating the Unified Multiplayer Services SDK and associated services into their Unity projects
- In this role, you'll be devoting your expertise with Cloud related infrastructure as well as object-oriented programming to approach technically demanding challenges
- You will be working at scale with cloud-hosted workloads, leveraging your knowledge in GCP, AWS, and Azure
- Your advanced debugging skills and experience in troubleshooting SDK integration issues will be crucial in this role
- You'll be tasked with both resolving complex issues directly and leading technical dialogues to drive quick and efficient resolutions
- Whether providing comprehensive consultations and tests for customers or responding to their live issues as part of an incident group, you’ll be the difference between success and failure for some of the biggest titles hitting the market today
- You'll provide comprehensive consultations and testing for customers, and respond to critical live issues as part of an incident response team, significantly impacting the success of major game titles in today's market
- If you have senior-level experience in a fast-paced technical support environment, possess meticulous attention to detail, and are passionate about live operations, we encourage you to apply
- Receiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teams
- Frequently communicating with authority and clarity to both our users and internal stakeholders
- Proactively identify and implement improvements to our teams, processes, and products, and effectively communicate and drive these changes
- Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team
- Responding to live customer issues and incidents working as part of an incident team solving critical problems
Our take
Unity Technologies is one of the world's leading game engines. The platform helps artists and developers in gaming to render 3D worlds in real time.
In recent years Unity has expanded its scope by bringing its technology to new industries, including car companies, and film and TV studios who are using Unity to manage production virtually. Having completed an IPO in 2020, Unity’s capabilities are also being used by companies such as Apple and Android to create better AR experiences.
In 2021, 72% of the top 1000 mobile games and 50% of games across mobile, PC and console were made with Unity. The company operates on over 20 different platforms and is active in 190+ countries and territories across the world and continues to develop its technologies and capabilities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2019
$125m
SERIES E
Jun 2018
$145m
SERIES D
Total funding: $893.5m
Company values
- Users first: We put users first… they are rock stars and we are their biggest fans. Our shared dedication to users holds us together, defines and aligns our work and drives us to deliver for them
- Best ideas win: We believe great ideas can come from anywhere. We have vigorous debates, we listen and learn, and we make sure the best ideas win. We care enough to go through the pain of messy conversations.
- In it together: We are Citizens of Unity. We act like owners. We’re activists; we have a voice and use it. We’re direct and candid, with good intent. We respect each other’s uniqueness and we’re in it together.
- Go bold: We do bold things. We go big and when we fail, we learn, get better and go big again. We challenge and elevate each other beyond our limits to do what may seem impossible. We stay curious and hungry
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
John Riccitiello
(President & CEO)Previously served as CEO, COO and president of Electronic Arts, and co-founded private equity firm Elevation Partners in 2004. Has served on several company boards.
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