IT Operations Specialist, Cloudflare
$104-115k
+ Equity & Employee Stock Participation Plan
5 days a week in office
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
$104-115k
+ Equity & Employee Stock Participation Plan
5 days a week in office
1001+ employees
Company mission
To help build a better Internet that is bold and ambitious.
Role
Who you are
- We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that
- 1–2 years of IT support or helpdesk experience in a corporate environment
- Strong troubleshooting skills for common hardware, software, and connectivity issues
- Familiarity with video conferencing platforms (Zoom, Google Meet)
- Knowledge of IT asset management practices
- Excellent communication and customer service skills
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Desirable
- Experience with IT ticketing systems (e.g., Jira Service Management)
- Familiarity with device management tools such as JAMF or Intune
- Basic understanding of IT security best practices
- Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals
What the job involves
- As an IT Operations Specialist II (P3), you will provide essential onsite IT support to employees and assist with daily IT operations at our corporate office
- You will help maintain IT systems, support conference room technology, and provide hands-on assistance for devices and user requests
- This role reports to the IT Operations Manager and works closely with the IT Service Desk, IT Operations Support team, and the Places & Office team
- Act as the onsite IT support resource, responding to employee requests and incidents
- Ensure conference rooms, IT systems, and shared office equipment are functioning properly
- Assist with IT asset management, including device provisioning, check-in/check-out, and tracking
- Partner with IT and Security teams to follow access control and compliance policies
- Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet)
- Assist with small to mid-sized corporate meetings and events, including setup and technical support
- Escalate complex AV or event issues to senior specialists or vendors as needed
- Provide in-person support for hardware, software, and network connectivity issues
- Help employees with device setup, account access, and secure remote connectivity
- Deliver professional, customer-focused service when working with employees at all levels
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with over 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
And impressive third-quarter 2025 results show strong momentum, with revenue rising to $562 million from $430 million a year earlier. The company also raised its full-year guidance, underscoring confidence in continued growth. As demand for secure, cloud-based infrastructure keeps growing, Cloudflare's expanding platform and improving efficiency leave it well positioned to capture further gains in a rapidly growing market.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
- Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
- Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
- Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
- Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Co-Founder & Lead Engineer)Lee began their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(Co-Founder, President & Co-Chair)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(Co-Founder & CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare in 2009, where he has served as CEO ever since.
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