Account Manager, Talkspace
$80-95k
More information about location
Online therapy platform
Be an early applicant
Online therapy platform
1001+ employees
Be an early applicant
$80-95k
More information about location
1001+ employees
Company mission
To make therapy and psychiatry more available and affordable.
Role
Who you are
- To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare
- 3+ years of experience in account management, client success, or sales, with a focus on enterprise accounts
- Experience in SaaS, B2B, or mental health-related industries is highly preferred
- Experience working with Payers or EAPs
- Proven track record of managing and growing enterprise-level client relationships
- Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives
- Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously
- Strategic thinking with the ability to identify opportunities for growth within existing accounts
- Proficiency with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making
- Results-oriented with a passion for delivering value to clients and driving business growth
- Proactive, self-motivated, and able to work independently in a fast-paced environment
- Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for employees
What the job involves
- We are looking for an experienced Account Manager to join our Business Development team
- The Account Manager is responsible for developing and maintaining strong relationships with key stakeholders at enterprise-level clients, ensuring high levels of customer satisfaction and retention
- They act as the primary point of contact for existing accounts to provide exceptional service, proactively addresses client needs, and works to identify opportunities for account growth through upselling and cross-selling
- They also lead quarterly business reviews (QBRs) to demonstrate value, discuss key metrics, and drive contract renewals
- In collaboration with the Implementation and Customer Success teams, the Account Manager ensures seamless onboarding and monitors client engagement, offering recommendations for increasing adoption
- They collaborate with Sales, Marketing, and Product teams to ensure alignment and share valuable client feedback
- The role involves maintaining detailed records and reporting on account performance, providing actionable insights to senior leadership to drive client success
- Develop and maintain strong relationships with key stakeholders at enterprise-level clients, ensuring high customer satisfaction and retention
- Serve as the main point of contact for existing enterprise accounts, providing exceptional service and support to meet their needs
- Regularly engage with clients to understand their evolving business needs and mental health goals
- Drive account growth by identifying upsell and cross-sell opportunities for additional services and products
- Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion
- Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services
- Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully
- Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience
- Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings
- Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features
- Maintain detailed records of client interactions, engagement metrics, and progress using CRM software
- Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success
- Report on account performance and provide actionable insights to senior leadership
- Performs other related duties as assigned
Our take
Founded in 2012, Talkspace is one of the established names in the online therapy space, offering a unique, appointment-free approach to mental health support. By providing unlimited access to a network of healthcare professionals, the platform delivers a cost-effective solution to underserved individuals in need of therapy, making mental health services more accessible than ever.
As venture capital interest in digital behavioral health continues to rise, Talkspace faces increasing competition from startups like BetterHealth and Calmerry. However, its 2021 public offering and acquisition of relationship counselling platform Lasting have solidified its position as a leader in the telehealth space.
The company isn't slowing down though. As it continues to innovate, with the launch of Talkspace Engage - a portal designed to help HR teams foster workplace mental wellbeing and increase the use of available mental health resources. More recently, Talkspace expanded its reach to 9.5M military personnel and their families, further solidifying its commitment to making mental hearth care accessible to all.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2021
$3m
GRANT
Jan 2021
$2.1m
GRANT
Total funding: $115m
Company benefits
- Health: You’ll get comprehensive medical, dental and vision plan coverage from day one
- Retirement: You’ll receive a 401k retirement savings program with company-matching
- Equity: You’ll also receive equity as part of your package
- Wellness: Enjoy a monthly wellness stipend for your own wellbeing
- Flexible time off: You'll have access to flexible PTO
- Mental health: You’ll receive access to all Talkspace products, including therapy and psychiatry
Company HQ
Murray Hill, New York, NY
Leadership
Jon Cohen, M.D.
(CEO)They joined Talkspace in 2022 as CEO. Prior to this, they were they Executive Chairman/CEO at BioReference Laboratories, SVP and Chief Medical Officer at Quest Diagnostics, Senior Advisor to Gov. David Patterson at the New York State Executive Chamber and Chief Medical Officer at Northwell Health.
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