Client Services Specialist, Autodesk
German and Spanish/Italian Speaking
More information about location
3D design, engineering & entertainment software
Be an early applicant
3D design, engineering & entertainment software
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To empower innovators with design and make technology so they can achieve the new possible.
Role
Who you are
- Have great communication skills
- Identify trends and propose solutions to recurring problems
- Have Microsoft Office Skills and like to learn about new platforms and tools
- Enjoy working in a customer service role providing live support
- Fluent in English and German plus Spanish/Italian and it would be great if you spoken one other European language
What the job involves
- As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding
- You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge
- You will report to the Senior Manager Client Services
- We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however we would like you to join your team on a monthly basis to meet up
- Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
- Communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)
- Ensure a high-level of customer and partner satisfaction
- Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
- Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
- Be a subject matter expert as it relates to Autodesk policies, processes, and tools
- Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
- Learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role
- Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
- Liaise with sales teams to address customer related issues and order questions
- Look for areas to improve both processes and systems and automated solutions
Our take
Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.
Over 100 million people use Autodesk software, across many different industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.
The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. On top of this, a recent shift to the popular SaaS model puts the company in an opportunistic position to seek further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company HQ
San Rafael, CA
Leadership
Andrew Anagnost
(CEO & President, not founder)Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 27 more jobs at Autodesk