Product Operations Manager, Notion

• You have at least 4+ years of experience working in product operations, technical program management, project management, or a product ownership role
• You have strong communication skills and can work with both technical and non-technical audiences
• You are able to collaborate effectively with peers and across teams that are located in multiple offices
• You have strong analytical, debugging, and problem-solving skills
• You possess the ability to make decisions with limited data while prioritizing when to collect more information

Desirable

• As a Product Operations Manager, the work you do is crucial to ensuring seamless collaboration between teams and driving efficiency in product development
• You’ll support the product team by streamlining processes, improving communication, and ensuring that new products and features are successful, and also be a liaison between Product and Go to Market Orgs
• Product enablement: Driving and surfacing key insights to help the product team understand what features to prioritize
• Identifying opportunities to improve processes and automate tasks
• Representing customer needs across the entire product development process
• Launch coordination: Coordinating the end-to-end launch of new features across teams, including product, engineering, marketing, and support
• Drive early access programs and project manage rollout implementation
• Feedback and reporting: Using feedback loops to help the product team understand what features to iterate or fix
• Building reporting dashboards and compiling quarterly reports
• Stakeholder management: Working with stakeholders to improve decisions-making around feature development
• Acting a liaison between Product and Go To Market Orgs
• Be an expert in product features and have a robust understanding of what’s in flight for your product team to help them best engage with customer feedback, and cascade product updates to CX and Sales Teams
• Own launch operations, early access programs, and internal employee testing programs — gathering and translating feedback into actionable pre-launch insights, and ensure a seamless launch to all customers
• Analyze customer insights and user data to identify patterns and insights. Slice + dice bugs and feature requests to understand problems and opportunities, and enable prioritization
• Support eng and product prioritization within each product area (ex: weekly triage meetings w/eng teams, reporting, etc.) — leveraging bug and feature request data