Senior Manager of Enterprise Sales Associates, ServiceNow
Office located in Bay Street Suite, ON
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
Office located in Bay Street Suite, ON
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 2+ years of work experience as an Inside Sales Manager, or 5+ years in Sales as an individual contributor - software sales experience preferred
- Full understanding of the sales process from lead to close to ongoing account management
- Worked within a large ecosystem and can consistently deliver results
- Strength in growing relationships amongst executives, internally and externally
- Experience call coaching to improve rep performance and customer experience
- Comfortable using KPIs to develop coaching plans and sales campaigns
- Ability to manage multiple projects and activities while paying attention to detail
- Excellent verbal and written communication, as well as interpersonal and team management skills
- Positive, motivating, and energetic personality
- BA/BS degree
What the job involves
- This position reports to: Director, ESAs
- This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business
- ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there
- We hire carefully, we hire the best, we celebrate our people
- Come join our Sales A-team
- Motivate, coach, and directly manage a team of quota-carrying Enterprise Sales Associates (ESAs)
- Work cross-functionally with the Enterprise Field Reps/Leaders your ESAs support
- Hold regular call coaching sessions, pipeline reviews, one-on-ones, and team meetings
- Join/co-sell with your team on customer and prospect calls to close deals
- Analyze current processes and systems to identify opportunities to improve customer outreach and pipeline management
- Set and track key sales targets and supporting metrics for your team, both leading and lagging KPIs
- Maintain alignment and collaboration with the Digital Sales Leadership team
- Execute new hiring, onboarding, and ongoing training to enable the team to achieve sales quota and ongoing professional development
- Meet or exceed Monthly, Quarterly, and Annual sales objectives
- Build an open communication environment for your team
- Ensure your Enterprise Sales Associates are following the sales process in order to win new ACV business
- Facilitate resources necessary to further the sales cycle, such as Solution Consultants, Solution Sales, Sales Operations, Marketing, etc
- Provide timely and accurate information to management, such as forecasting, territory plans, business objectives, etc
- Utilize and leverage internal technology
- Occasional travel for training and/or meetings may be required
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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