Enablement Program Manager, Stripe
Total Rewards
$121.8-182.7k
More information about location
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$121.8-182.7k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 5-7+ years of experience in relevant learning & development and/or People spaces
- Extensive experience designing, building, and delivering effective enablement solutions that scale
- Strong organization and project/program management experience; you love bringing order to chaos, connecting dots, and translating strategy into clear action plans
- Excellent analytical and critical thinking skills; you use data to tell the story, share your recommendations, and inform decisions in an easy to understand, logical, and impactful way
- Outstanding written and verbal communication skills; you guide teams from point A to point B in a way that’s approachable, authentic, direct, and inclusive
- Comfort working both autonomously and cross-functionally; you’re a self-starter and trusted partner who’s able to influence people at all levels of an organization
- The ability to adapt and manage competing priorities in an ambiguous and fast-paced environment; you’re expecting change and excited for it to come your way
- Passion for learning, coaching, and continuous improvement; you’re constantly looking for ways to make things (and people!) work more efficiently and effectively
Desirable
- Experience with eLearning development and graphic design (experience with Articulate 360 and Google Suite preferred)
- Understanding of how learning technologies impact the user experience
- Comprehensive knowledge of design thinking and design thinking processes
What the job involves
- We are looking for a highly collaborative and action-oriented Enablement Program Manager to join our Total Rewards (TR) Strategy, Projects, and Enablement team
- Our team partners across TR and People to champion our rewards strategy, optimize our project/program portfolio, and enable a frictionless and delightful experience for Stripes
- As an Enablement Program Manager, you will drive the development and delivery of enablement strategies and learning materials that support Stripes and internal partners in understanding rewards programs
- This person will have broad expertise in learning design, including content design and development, change management, project/program management, and virtual and in-person facilitation
- The ideal candidate is a proactive self-motivator who has a proven track record of designing, delivering, and evaluating exceptional learning experiences aligned to business strategy
- Develop strong working knowledge of Stripe’s rewards programs and user sentiment
- Leverage a users-first approach to design highly relevant, succinct, and clear enablement assets (including job aids, manager guides, and in-person/virtual training sessions)
- Build with change management in mind and guide teams to articulate the story for Stripes, managers, and leaders on why changes are necessary, how it benefits Stripe, and what their role is
- Use data to understand and solve for user and partner personas, friction points, and impacts
- Qualitatively and quantitatively assess and improve the effectiveness of training and enablement to demonstrate impact in line with business objectives
- Collaborate with cross-functional stakeholders, business leaders, and subject matter experts during the design and development process, establishing project timelines, addressing user needs and feedback, and ensuring alignment, engagement, and expectation management
- Facilitate and/or work with facilitators to deliver ongoing developmental experiences
- Operationalize our TR/People brand standards and assets; own user-facing experience via internal rewards website, intranet homepage, etc
- Advise and consult on TR/People enablement initiatives in order to upskill the extended teams, maintain a high quality standard, surface potential barriers to user adoption, and scale our team’s impact through others
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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